Deante Knighten
Spring
Summary
Highly skilled individual with years of experience managing and implementing sales and customer service techniques in various fields. Ability to demonstrate a steadfast commitment to providing outstanding quality of work within fast-paced, high-pressure environments while streamlining operations and achieving organizational objectives. Rely on solid communication and collaboration skills as well as responding to questions and information requests in a timely manner. While having experience as a General Manager, I am hoping to fulfill a full-time position in your company and look forward to the possibility of growing within.
Overview
24
24
years of professional experience
Work History
Store General Manager
Petco Animal Supplies Stores Inc.
12.2020 - Current
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels
- Led store expense control and payroll to optimize business.
- Enhanced overall brand reputation by consistently delivering exceptional customer service experiences, maintaining a clean and inviting store environment, and upholding company values in daily operations.
Specialty Sales Manager
Best Buy
10.2011 - 08.2020
- Major Appliances Specialty Sales Supervisor recognized on a corporate level
- Manager on duty during rotating shifts
- Supervise a team of at least 20 associates on a daily basis
- Collaborate with customers after sales to identify and resolve service, account or technical product issues
- Work with vendors and customers to optimize delivery schedules and promote satisfaction
- Assist in the overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Other positions held include Front end Lead, Home Theater Lead, and Portable Electronics sales associate.
Supervisor
Barnes & Noble - Lonestar College System
10.2018 - 05.2019
- Answer calls and respond to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
- Supervise activities related to the used book program
- Provide for the planning, supervision and maintenance of stock and inventory controls and levels
- Coordinate bookstore activities with other components of the college
- Perform open and closing duties as needed during every shift.
FOH/Banquet Manager
Mo's BBQ And Catering
09.2007 - 10.2011
- Assisted customers with catering and placing orders
- Prepared and reviewed event budgets with clients and negotiated pricing
- Supervised food preparation, delivery and quality to ensure satisfaction
- Conducted price checks for cashiers and service clerks
- Performed opening and closing duties as needed.
- Certified Food Manager and TABC licensing were acquired.
Cashier/Guest Services Lead
American Multi-Cinema
07.2000 - 01.2006
- Positions included cashier, usher, guest services, greeter, and concession
- Interacted with customers on a day to day basis with a positive attitude
- Handled payment processing duties and provided customers with receipts and proper bills and change.
Education
Associate of Arts in Business Management -
Lone Star College System
Houston, TXHigh School Diploma -
Humble High School
Humble, TXSkills
- Sales strategies
- Customer service
- Team management
- Staff development
- Technologically savvy
- Policies and procedures
- Creating store processes
- Inventory Management
- Decision-Making
- Retail Merchandise Quality Standards
- Friendly and Positive
Timeline
Store General Manager
Petco Animal Supplies Stores Inc.
12.2020 - Current
Supervisor
Barnes & Noble - Lonestar College System
10.2018 - 05.2019
Specialty Sales Manager
Best Buy
10.2011 - 08.2020
FOH/Banquet Manager
Mo's BBQ And Catering
09.2007 - 10.2011
Cashier/Guest Services Lead
American Multi-Cinema
07.2000 - 01.2006
Associate of Arts in Business Management -
Lone Star College System
High School Diploma -
Humble High School
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