DEANTE SIMON
Dallas,TX
Summary
With over 10 years of experience in training, development, and team leadership, I am a results-driven operations and customer service leader. Expertise in designing and implementing process improvements, optimizing case management workflows, and mentoring high-performing teams. Proven ability in managing escalations, analyzing performance metrics, and fostering cross-functional collaboration to enhance the customer experience and drive operational efficiency.
Overview
12
12
years of professional experience
Work History
Assistant Property Manager
Greystar
Dallas, TX
01.2020 - 02.2025
- Lead and mentor a team to ensure efficient property operations, resident satisfaction, and high occupancy rates
- Serve as an escalation point, resolving complex resident concerns and ensuring compliance with lease agreements
- Develop and implement training programs for new leasing agents, enhancing service delivery and operational efficiency
- Analyze performance metrics, occupancy rates, and market trends to drive strategic leasing decisions
- Partner with internal teams to optimize workflow processes, improve customer interactions, and drive retention
Beauty Educational Manager
Dillard’s
Dallas, TX
01.2018 - 01.2020
- Developed and led training programs for beauty professionals, ensuring mastery of product knowledge and sales techniques
- Designed structured onboarding and educational materials, improving training efficiency and retention
- Monitored training effectiveness through data analysis, adjusting programs to align with business objectives
- Served as an advisor for compliance with industry regulations and customer service excellence
Educational Manager of Sales
Macy’s
Dallas, TX
01.2016 - 01.2018
- Designed and executed sales training programs to enhance team performance and customer engagement
- Provided mentorship and real-time coaching to sales professionals, leading to increased sales and customer satisfaction
- Developed reporting systems to track performance metrics and measure training effectiveness
- Led process optimization initiatives to streamline sales workflows and improve conversion rates
District Sales Manager
JCPenney
Dallas, TX
01.2013 - 01.2016
- Managed multi-location sales teams, driving revenue growth and operational excellence
- Conducted performance assessments, developed improvement plans, and led training initiatives
- Implemented escalation handling procedures to resolve customer concerns efficiently
- Led cross-functional collaboration to enhance service delivery and optimize customer experience
Education
B.A. - Fine Arts
Art Institute of Detroit
01.2009
High School Diploma -
Buena Vista High
01.2002
Skills
- Team Leadership & Development
- Escalation & Case Management
- Training Program Development
- Customer Experience Optimization
- Process Improvement & SOPs
- Performance Metrics & Data Analysis
- Strategic Planning & Execution
- Stakeholder & Cross-Functional Collaboration
- Property management
- Lease administration
- Performance metrics
- Sales strategies
- Conflict resolution
- Telephone and email etiquette
- Tenant relations
- Activity planning
- Issue escalation
- Training development
- Marketing and advertising
- Resident retention
- Creative and adaptable
- Customer service
- Training and mentoring
Timeline
Assistant Property Manager
Greystar
01.2020 - 02.2025
Beauty Educational Manager
Dillard’s
01.2018 - 01.2020
Educational Manager of Sales
Macy’s
01.2016 - 01.2018
District Sales Manager
JCPenney
01.2013 - 01.2016
B.A. - Fine Arts
Art Institute of Detroit
High School Diploma -
Buena Vista High