Tiffany Donaldson
Litchfield Park,AZ
Summary
Experienced in leading customer service teams to meet company objectives. Skill set includes conflict resolution, team management, and effective communication. Strengths lie in ability to motivate teams, streamline operations for efficiency and ensuring high levels of customer satisfaction. Significant impact made in previous roles with improved customer retention rates and positive staff morale.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
Ace Self storage
Las Vegas, NV
01.2025 - 05.2025
- Prepared and submitted monthly tenant visit logs.
- Met with clients to negotiate management and service contracts.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
Customer Service Representative Manager
Randstad
Las Vegas, NV
07.2021 - 01.2025
- Managed daily operations of customer service team at Randstad.
- Trained and mentored new customer service representatives effectively.
- Developed training materials to enhance team performance and skills.
- Implemented process improvements to streamline customer service workflows.
- Conducted regular performance evaluations for team members.
- Resolved complex customer inquiries through effective communication strategies.
- Collaborated with other departments to improve overall customer experience.
- Resolved escalated customer complaints promptly and professionally.
- Analyzed feedback to identify areas for service improvement and efficiency.
Lead STD FSD Assistant
Trinity Food Services
Las Vegas, NV
07.2019 - 07.2021
- Assisted in daily operations by coordinating food service activities.
- Managed inventory by tracking supplies and placing orders as needed.
- Collaborated with team members to ensure quality standards in food preparation.
- Developed training materials for new staff on operational procedures.
- Managed kitchen operations ensuring food safety and cleanliness standards.
- Oversaw inventory management and organized supply orders efficiently.
- Trained and mentored staff on food preparation techniques and safety protocols.
- Developed menus in collaboration with chefs to enhance customer experience.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Enforced compliance with health regulations and company policies consistently.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
Education
Diploma -
Evanston Township High School
Evanston, ILSkills
- Customer relationship management
- Lease management
- Tenant relations
- Regulatory compliance
- Record keeping
- Property inspections
- Inventory management
- Food safety standards
- Menu development
- Kitchen operations
- Compliance enforcement
- Data analysis
- Team leadership
- Conflict resolution
- Performance evaluation
- Process improvement
- Training development
- Yardi
Timeline
Assistant Property Manager
Ace Self storage
01.2025 - 05.2025
Customer Service Representative Manager
Randstad
07.2021 - 01.2025
Lead STD FSD Assistant
Trinity Food Services
07.2019 - 07.2021
Diploma -
Evanston Township High School