Sherry Dempsey
Newport News,VA
Summary
Resourceful professional with a background in property management and customer service. Known for strong conflict resolution skills and effective record-keeping, contributing to improved tenant relations and efficient property operations. Maintained 100% customer satisfaction while working in a fully remote environment, utilizing CRM tools for consistent follow-up. My sales experience comes from my resilience, persistence, and ability to connect with clients and customers, face to face or remotely.
Overview
24
24
years of professional experience
Work History
Assistant Property Manager
BGSF Staffing
Chesapeake, Virginia
01.2025 - Current
- Assisted in managing tenant inquiries and resolved maintenance requests efficiently.
- Supported lease administration by preparing and processing tenant lease agreements.
- Maintained accurate records of property activities and tenant interactions daily.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Organized community events to enhance resident engagement and satisfaction levels.
Remote Customer Care Representative
QVC Chesapeake
Chesapeake, Virginia
03.2023 - 01.2025
- Processed customer account changes with proprietary software.
- Processed orders accurately and efficiently according to established procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
Acting Property Management
BGSF and Bradford Mews
Suffolk, Virginia
12.2021 - 05.2023
- Assisted in the preparation of annual budgets for property management operations.
- Maintained accurate records of all rental agreements and other documents related to property management activities.
- Maintained records of all transactions related to property management activities such as rent payments or maintenance requests.
- Hired and trained staff members on proper property management techniques.
- Facilitated communication between tenants and landlord or property management company.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to the property management industry.
Remote Benefits Enrollment Specialist
Willis Towers Watson
Newport News, Virginia
02.2019 - 05.2023
- Assisted employees in understanding benefit options and enrollment procedures.
- Coordinated communication between clients and insurance providers effectively.
- Maintained accurate records of employee benefit selections and changes.
- Trained new staff on enrollment procedures and system functionalities.
- Handled new enrollments by entering customers' data and reviewing information.
- Provided product information and recommendations to enhance customer satisfaction.
- Handled escalated complaints and ensured timely resolutions.
- Utilized CRM software to track interactions and follow up with clients.
Assistant Property Manager
Resource Residential
Newport News, Virginia
01.2014 - 01.2018
- Provided administrative support in budgeting and tracking property expenses efficiently.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Conducted apartment tours for potential tenants and answered questions about property.
Store Sales Manager
Mattress Warehouse Usa
Newport News, Virginia
03.2011 - 12.2014
- Managed daily store operations and ensured excellent customer service.
- Trained and mentored staff to enhance sales techniques and product knowledge.
- Oversaw inventory management, including stock replenishment and organization.
- Managed key client accounts, fostering strong relationships and satisfaction.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Assisted customers in selecting products that met their specific needs and preferences.
Teller
Bank of America
Atlanta, Georgia
02.2008 - 02.2011
- Assisted customers with account inquiries and banking services.
- Maintained cash drawer integrity and balanced daily transactions.
- Complied with bank policies and regulatory requirements consistently.
- Supported training new hires on operational procedures effectively.
Customer Service Call Center Supervisor
Aerotek
Columbus , OH
03.2007 - 12.2010
- Trained new staff on company policies and customer service protocols.
- Resolved escalated customer complaints and provided effective solutions.
- Conducted performance evaluations and provided constructive feedback to team members.
- Collaborated with management to improve training materials and processes.
- Facilitated team meetings focused on developing solutions for common issues encountered in the call center environment.
Inside Sales Representative
Cablevision
New York, New York
04.2002 - 01.2007
- Negotiated contracts with customers in order to maximize profits.
- Developed product knowledge to assist customers with informed purchasing decisions.
- Maintained accurate records of customer interactions and sales data in CRM systems.
- Assisted in resolving billing issues, ensuring smooth transaction experiences for customers.
- Provided customers with product information, pricing and availability.
- Cultivated and strengthened customer relationships to drive revenue growth.
Education
Associate of Arts - Business Management
Columbus State Community College
Columbus, Ohio, OH04.2009
Skills
- Lease administration
- Tenant relations
- Conflict resolution
- Property maintenance
- Record keeping
- Customer relationship management
- Customer engagement
- Territory sales management
- Customer relationship building
- Cross-selling products and services
- Visual merchandising
- Goal setting
- Problem solving
Timeline
Assistant Property Manager
BGSF Staffing
01.2025 - Current
Remote Customer Care Representative
QVC Chesapeake
03.2023 - 01.2025
Acting Property Management
BGSF and Bradford Mews
12.2021 - 05.2023
Remote Benefits Enrollment Specialist
Willis Towers Watson
02.2019 - 05.2023
Assistant Property Manager
Resource Residential
01.2014 - 01.2018
Store Sales Manager
Mattress Warehouse Usa
03.2011 - 12.2014
Teller
Bank of America
02.2008 - 02.2011
Customer Service Call Center Supervisor
Aerotek
03.2007 - 12.2010
Inside Sales Representative
Cablevision
04.2002 - 01.2007
Associate of Arts - Business Management
Columbus State Community College