Charlencia Belt
Houston,TX
Summary
Dynamic Assistant Property Manger with a track record of excellence at Lone Star Capital and Timberwalk/ Madison At Bear Creek Apartments, excelling in customer service and Email and Telephone Etiquette . Resman and Bluemoon to enhance daily operations, achieving streamline lease processes and improved resident satisfaction.Skilled in fair housing policies and problem-solving, consistently exceeding achieve company goals.
Overview
11
11
years of professional experience
Work History
Assistant Property Manager
Lone Star Capital
07.2021 - Current
- Coordinated Move ins and Move outs, late notices, delinquent notices, promise to pays, evictions notices and evictions.
- Developed strong relationship with vendors, tenants, provided excellent customer service inquires including base rate chances, and other fees.
- Processed all payments, obtained all money orders, bank runs, reports and end of month reports.
- Obtained applications, background checks, verifications references by efficiently conducting to select qualified tenants.
- Conducted property walk thru to ensure things are completed promptly organization, Walking patios, Perfect curb appeal, Team buildings and Appreciation.
Property Manager
Public Storage
04.2018 - 07.2021
- Handled tenant complaints promptly and appropriately, Also followed up on delinquent tenants and coordinated collection procedures.
- Maintained positive landlord-tenant relationships,ensuring clear communication and prompt resolution of any disputes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Manged multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Healthcare Customer Service Representative
Acentra Health
01.2015 - 02.2018
- Professionally and empathetically communicate insurance policy details, benefit coverage, eligibility criteria, and claim procedures to policyholders and members.
- Guide individuals through healthcare insurance enrollment process, helping them understand available options and eligibility requirements.
- Proactively identify opportunities for policyholders to maximize their benefits, including preventive care, wellness programs, and available resources.
- Accurately document and review healthcare claims, ensuring that all required information is captured for processing, and maintain detailed records of claims submissions and outcomes.
Customer Service Representative/Chat Support Representative
Conduent
12.2013 - 01.2015
- Professionally and empathetically communicate insurance policy details, benefit coverage, eligibility criteria, and claim procedures to policyholders and members.
- Guide individuals through healthcare insurance enrollment process, helping them understand available options and eligibility requirements.
- Proactively identify opportunities for policyholders to maximize their benefits, including preventive care, wellness programs, and available resources.
- Accurately document and review healthcare claims, ensuring that all required information is captured for processing, and maintain detailed records of claims submissions and outcomes.
Education
Associate of Science -
Houston Community College
Houston, TXHigh School Diploma -
Cypess Ridge High School
Houston, TX07.2013
Skills
- Customer Service
- Fair Housing Regulations
- Fair housing policies
- Lease Agreements
- Phone and Email Etiquette
- Leasing and sales
- Application processing
- Lease Renewals
- Unit inspection
- Background Check Process
- Property management knowledge
- Vendor Contract Negotiations
- Fair housing compliance
- Data Entry
- Customer Relations
- Multi-family property management
- Decision-Making
- Goal-Oriented
- Teamwork orientation
- Fair Housing Laws
- Time Management
- Multitasking Abilities
- Problem-solving abilities
- Excellent Communication
- Critical Thinking
- Active Listening
- Tenant relations
- Property tours and inspections
- Lease administration
- Eviction Procedures
- Rent collection
- Office Management
- Eviction processing
- Tenant and eviction laws
- Professionalism
- Monthly Fee and Payment Collection
- Resman
- Bluemoon
- EliseAI
- Spreedsheet
- Apartments 24/7
- First Advantage Screening
- Resman Screening
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Calm Under Pressure
- Problem Resolution
- Verbal Communication
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Patient confidentiality
- Healthcare industry understanding
- Data entry proficiency
- Medical billing knowledge
- Follow-up skills
- HIPAA Compliance
- Multitasking and Organization
- Insurance Billing
- Medical Terminology
- Payment Processing
- Patient Registration
- EMR Updating
- Pre-Admission Requests
- MS Office
- Strategic sales knowledge
Timeline
Assistant Property Manager
Lone Star Capital
07.2021 - Current
Property Manager
Public Storage
04.2018 - 07.2021
Healthcare Customer Service Representative
Acentra Health
01.2015 - 02.2018
Customer Service Representative/Chat Support Representative
Conduent
12.2013 - 01.2015
Associate of Science -
Houston Community College
High School Diploma -
Cypess Ridge High School
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