Maricela Parra
San Antonio,TEXAS
Summary
Motivated banking professional possessing strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions. Over 5 years of progressive experience in retail banking.
Overview
18
18
years of professional experience
Work History
Personal Banker
Lone Star Capital Bank
San Antonio , TEXAS
09.2019 - Current
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
- Promoted all financial products by maintaining excellent service offering knowledge.
Claims Specialist
JPMorgan Chase Bank N.A
San Antonio , TEXAS
01.2019 - 08.2019
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Carried out day-day-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Spanish Phone Banker II
Wells Fargo
San Antonio , TEXAS
05.2013 - 02.2017
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Supported customers by managing 100 calls per day efficiently while maintaining professionalism and upbeat tone.
- Managed leads and referrals for prospects interested in specific bank products such as loans and credit cards.
Lead Bank Teller
IBC Bank
San Antonio , TEXAS
06.2007 - 10.2012
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Promoted products or services to each customer to consistently achieve sales targets.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Prepared, sorted and distributed Audits/ End day reports to appropriate branches.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
Education
High School Diploma -
San Antonio Positive Solutions
1325 N Flores San Antonio Texas 05.2006
Associate Degree In Nursing -
San Antonio College
San Antonio, TXSkills
- Financial Product Knowledge
- Banking
- Relationship building and management
- Sales strategy
- Cash Handling
- Branch management
- Spanish speaking
- Sales expertise
- NCR Cash recycler
Timeline
Personal Banker
Lone Star Capital Bank
09.2019 - Current
Claims Specialist
JPMorgan Chase Bank N.A
01.2019 - 08.2019
Spanish Phone Banker II
Wells Fargo
05.2013 - 02.2017
Lead Bank Teller
IBC Bank
06.2007 - 10.2012
High School Diploma -
San Antonio Positive Solutions
Associate Degree In Nursing -
San Antonio College
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