DEANTHONY N. BROWN

Work History

Iverson Towers & Anton House Apartments

06.2023 - Current

Provide exceptional customer service and effectively communicate with prospective and current residents, guests, visitors and staff, within company policies and Fair Housing laws.
Manage the sales process from lead to lease
Handle all incoming leads (phone, email, walk-in), following set procedures and script
Discover customer needs, qualify, and present solutions
Conduct apartment & community tours (value selling)
Follow-up on leads via phone and email
Close the sale
Process applications
Compile lease documents
Deliver a superior resident experience by building relationships and providing courteous, efficient and timely response to resident needs and concerns
Meet and exceed occupancy and resident retention goals
Use strong administrative skills
Maintain all records and documents in order
Money handling (fees, deposits, rent and other payments)
Manual data entry, scanning, copying
Resident file maintenance
Conduct apartment inspections to ensure they are ready for showings; assist with monthly community inspections
Other duties as assigned

Compassion & Serenity Funeral Home

04.2021 - Current

Maintaining files and records so they remain updated and easily accessible.
Sorting and distributing incoming mail and prepare outgoing mail for the business to move in a successful direction.
Answering the phone to take messages or redirecting calls to appropriate colleagues

Ruth's Chris Steak House

10.2020 - Current

Prepare dining room for patrons by cleaning and setting tables.
Maintained menu presentation by keeping menus clean; replacing damaged or soiled pages; cleaning chalkboards; lettering specials on chalkboards.
Support wait staff by setting-up and replenishing the space.
Assist with delivering courses to the tables.
Close dining facility and Protects establishment and patrons by adhering to sanitation and safety policies.

Bath & Body Works

08.2018 - Current

Greeted customers when entering or leaving establishment.
Made sales referrals, cross-sell products and introduce new ones.
Resolved customer complaints, guide them and provide relevant information.
Maintained clean and tidy checkout areas; Assisted with additional duties if/when needed