DeArianna Rigney
Seattle,WA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Professional baker with experience and high standards, prepared for delivering top-quality baked goods. Skilled in bread, pastries, and cakes, with strong emphasis on precision and consistency. Known for effective team collaboration and adapting to changing needs, ensuring reliability and results. Focused on maintaining clean, efficient workspace and following safety protocols, with unwavering commitment to customer satisfaction.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Kraken
08.2024 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Donut Maker
Doughjoy
01.2024 - 05.2024
- Baked, decorated and displayed donuts per guidelines.
- Kept workstation and area around workstation neat and clean.
- Contributed to increased sales by creating visually appealing donut displays that attracted customer attention.
- Collaborated with team members to fulfill large orders efficiently and within tight deadlines.
- Maintained a clean and organized workspace, adhering to health and safety regulations for optimal food production.
- Provided excellent customer service through friendly interactions, accurate order fulfillment, and prompt assistance.
Bagel Maker
Blazing Bagels
08.2023 - 01.2024
- Maintained a clean and safe work environment, adhering to health regulations and guidelines.
- Implemented cost-saving measures by reducing waste during the production process without sacrificing quality or taste.
- Optimized baking processes for consistency in size, texture, and taste across all products.
- Consistently met or exceeded daily sales targets through exceptional product presentation and customer engagement strategies.
- Ensured freshness of products through proper storage and rotation practices.
Donut Decorator
Krispy Kreme
03.2023 - 01.2024
- Improved efficiency of decorating process through effective time management and multitasking capabilities.
- Supported store operations during peak times by stepping into other roles such as cashier or display organizer whenever required.
- Implemented creative solutions when faced with limited resources or unexpected challenges during the decorating process.
- Participated in staff meetings and training sessions to continuously improve personal decorating skills and overall store performance.
- Received recognition from both customers and management for consistently delivering outstanding donut decorations that exceeded expectations.
- Collaborated with team members to maintain a clean and organized workspace, ensuring adherence to food safety regulations.
Bakery Team Lead
Cinnaholic
10.2020 - 11.2022
- Contributed to the development of seasonal menus, keeping offerings fresh and appealing to customers yearround.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
Key Holder
Claire's Accessories
09.2021 - 01.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Shift Leader
Homegrown Sustainable Sandwiches
01.2018 - 03.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
GED -
Shorline Community College
Shoreline, WA06-2014
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Reliability and punctuality
- Product knowledge
- Phone etiquette
- POS system operations
- Conflict resolution
- Policy and procedure adherence
- Customer follow-up
- Friendly and outgoing
Timeline
Retail Sales Associate
Kraken
08.2024 - Current
Donut Maker
Doughjoy
01.2024 - 05.2024
Bagel Maker
Blazing Bagels
08.2023 - 01.2024
Donut Decorator
Krispy Kreme
03.2023 - 01.2024
Key Holder
Claire's Accessories
09.2021 - 01.2022
Bakery Team Lead
Cinnaholic
10.2020 - 11.2022
Shift Leader
Homegrown Sustainable Sandwiches
01.2018 - 03.2020
GED -
Shorline Community College
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