Summary
Work History
Education
Skills
Timeline
Generic

Deashia Gaddy

Charlotte,NC

Summary

Dynamic Customer Service Representative with a proven track record at Cava Grill, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Led initiatives that improved service performance,

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.

Work History

Customer Service Representative

Cava Grill
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Led quarterly customer service meetings to review performance and set goals for improvement.

Education

Phillip O Berry Academy of Technology
1430 Alleghany St
02.2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations

Timeline

Customer Service Representative

Cava Grill

Phillip O Berry Academy of Technology
Deashia Gaddy