Summary
Overview
Work History
Education
Skills
Timeline
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De’Asia Cribb

Kannapolis,NC

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
Kannapolis, NC
10.2023 - Current
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Mentored junior team members and managed employee relationships.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Customer Service Representative

USAA Bank
Concord, NC
08.2021 - 10.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.

Customer Service Representative

TTEC
Concord, NC
12.2020 - 07.2021
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction.
  • Answered questions from customers that came in through the company's online chat feature.

Education

High School Diploma -

Lake View High School
Lake View, SC
05.2020

Skills

  • Customer Service
  • Account Management
  • Problem Resolution
  • Relationship Building
  • Microsoft Office Expertise
  • Information Security
  • Data Collection
  • Complaint Resolution
  • Data Entry
  • Shipping and Receiving Understanding
  • Positive and Professional
  • Critical Thinking
  • Computer Proficiency

Timeline

Customer Service Representative

Teleperformance USA
10.2023 - Current

Customer Service Representative

USAA Bank
08.2021 - 10.2023

Customer Service Representative

TTEC
12.2020 - 07.2021

High School Diploma -

Lake View High School
De’Asia Cribb