Deasia Cuffe
Charlotte
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Tax Preparer Assistant
Intuit
Remote, WFH
03.2024 - 05.2024
- Answered incoming calls and communicated with customers via chat providing customer support
- Assisted in preparing tax returns, ensuring accuracy and compliance with regulations.
- Supported clients with tax inquiries, fostering trust and long term relationships
- Guided customers through intricate tax situations, offering clear explanations, and strategic advice to maximize their financial outcomes.
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Communicate and follow instructions to achieve a one call customer resolution
- Take an active role in educating customers about our clients products and services
Alarm Operator Specialist 1
Securitas Technology
05.2022 - 02.2024
- Respond to all incoming alarm signals in our automation software according to documented procedures
- When deemed appropriate, calls the premise, notifies the authorities, and calls a list of contacts
- Logs all information into the automation system immediately and accurately
- Answers the multi-line telephone system
- Always ensures confidentiality of customer information
- Pays close attention to detail
Everyday Banking Specialist
Wells Fargo
05.2020 - 03.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Understood and followed oral and written directions
- Identified needs of customers promptly and efficiently
- Assisted with customer requests and answered questions to improve satisfaction
- Provided excellent service and attention to customers through phone conversations
Customer Service Representative
AirGas inc.
08.2019 - 03.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Consulted with customers to resolve service and billing issues
Education
High school diploma -
Hopewell High School
06.2016
Skills
- Windows Customer Service
- Adaptive Multi-task
- Problem-Solving
- Information Processing
- Product Sales
- Service Sales
- Quality Control
- Attention to Detail
- Time Management
- Reliable
- Responsible
- Identity Verification
- Communication
Timeline
Tax Preparer Assistant
Intuit
03.2024 - 05.2024
Alarm Operator Specialist 1
Securitas Technology
05.2022 - 02.2024
Everyday Banking Specialist
Wells Fargo
05.2020 - 03.2022
Customer Service Representative
AirGas inc.
08.2019 - 03.2020
High school diploma -
Hopewell High School