ISABELLA DAVIS
DEER PARK,TX
Summary
Remote Customer Service Representative with over 8 years of expertise in enhancing client satisfaction and streamlining operations across customer service, logistics, and healthcare sectors. Proficient in Microsoft Office and POS systems, with a proven track record in communication, leadership, and teamwork, driving sales success and fostering positive client relationships. Passionate about leveraging diverse skills to innovate and create future-forward solutions in customer engagement and operational excellence.
Overview
9
9
years of professional experience
Work History
Tax Preparer Assistant
Foundever
01.2025 - Current
REMOTE CUSTOMER SERVICE REPRESENTATIVE
Arise Virtual Solutions
11.2022 - 05.2024
- Handle inbound calls, ensuring customer satisfaction and efficient problem resolution
- Resolve complaints swiftly, enhancing service quality and maintaining customer loyalty
- Process payments and schedule plans, improving financial operations and customer convenience
PRELOADER/PACKAGE HANDLER/PVD
UPS
11.2020 - 01.2023
- Organized and loaded packages, enhancing delivery efficiency and accuracy
- Recognized as a top loader for maintaining precision and order
- Lifted packages over 70lbs, demonstrating strong physical capability
- Used personal vehicle for deliveries during peak seasons, ensuring timely service
- Coordinated with drivers to optimize routes, improving delivery times
- Optimized package loading strategies, enhancing delivery efficiency and reducing driver route times, while consistently meeting rigorous performance metrics
- Fostered strong teamwork in fast-paced environment, coordinating with drivers to optimize route execution and adapt quickly to peak season demands
HOME HEALTH AIDE
The Eck Residence
05.2018 - 10.2022
- Managed Alzheimer's care, ensuring patient safety and comfort
- Coordinated medical appointments, improving healthcare access
- Maintained cleanliness and prepared nutritious meals daily
- Facilitated communication with healthcare professionals
- Assisted with personal hygiene and medication management
- Provided comprehensive Alzheimer's care, ensuring safety and comfort while maintaining a clean living environment and preparing nutritious meals
- Managed complex care routines, including personal hygiene assistance and medication administration, while coordinating medical appointments and therapy sessions
- Facilitated seamless communication between healthcare professionals, organizing and supporting visits from nurses, physical therapists, and occupational therapists
- Enhanced quality of life for elderly couple through attentive daily care, adapting to changing needs and implementing effective care strategies
- Streamlined medical appointment coordination, improving healthcare access and ensuring timely interventions for optimal patient well-being
FETM/WINE SALES ASSOCIATE
Total Wine & More
12.2016 - 08.2018
SERVER/HOSTESS/SERVER TRAINER
The Rouxpour
03.2016 - 05.2018
Education
BIOMEDICAL SCIENCE -
Texas A&M University
College Station, Bryan02.2014
HIGH SCHOOL DIPLOMA -
Mount Carmel Academy
Houston, TX06.2013
Skills
- Adaptability
- Communication
- Leadership
- Networking
- Customer Engagement
- Customer Insights
- Persuasion
- Critical Thinking
- Sales Strategies
- Relationship Building
- Customer Service
- Cash Handling
- POS
- Food Service
- Retail Sales
- Microsoft Office
- Home Health
- Housekeeping
- Alzheimer's Care
- Caregiving
- Packaging
- Meal Preparation
- Social Media Management
- Heavy Lifting
- Project Management
- Emotional Intelligence
- Stocking
- Strategic Planning
Additional Information - Certifications And Licenses
- TABC Certified
- Driver's License (Non-CDL Class C)
- Food Handler Certification
- Pallet Jack Certification
Timeline
Tax Preparer Assistant
Foundever
01.2025 - Current
REMOTE CUSTOMER SERVICE REPRESENTATIVE
Arise Virtual Solutions
11.2022 - 05.2024
PRELOADER/PACKAGE HANDLER/PVD
UPS
11.2020 - 01.2023
HOME HEALTH AIDE
The Eck Residence
05.2018 - 10.2022
FETM/WINE SALES ASSOCIATE
Total Wine & More
12.2016 - 08.2018
SERVER/HOSTESS/SERVER TRAINER
The Rouxpour
03.2016 - 05.2018
BIOMEDICAL SCIENCE -
Texas A&M University
HIGH SCHOOL DIPLOMA -
Mount Carmel Academy
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