De'Asia Eggleston
Baltimore,MD
Summary
I am currently a Criminal Justice Major at Morgan State University. My future goals are to obtain my BA Degree and continue to Law school to become a States Attorney. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seasoned auditing professional knowledgeable about risk aversion strategies, and financial processes. Decisive and persuasive communicator with proven problem-solving, leadership and planning abilities.
Overview
8
8
years of professional experience
Work History
Child Support Fiscal Auditor
Baltimore City Office Of Child Support
07.2022 - Current
- Manger child support cases and update any bankruptcy reports that have been filed by any parent on the case
- Conducted technical and analytical financial reviews to check for accuracy and qualified deductions.
- Cooperated with senior leaders to create accurate financial adjustments to all child support cases.
- Reviewed information provided by leaders to confirm Non-Custodial parent's compliance and accuracy with established court ordered obligations.
Clinical Customer Service Representative
Johns Hopkins Hospital
03.2019 - 06.2022
- Answered phone calls and messages for the unit, physician medical facilities, and handling patient inquiries.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Transfer patients’ information from the ICU to the recovery floor they will be staying at.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Customer Service Sale Associate
Comcast
04.2017 - 01.2019
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided product price information to customers.
- Greeted customers and offered assistance for increased customer satisfaction.
Asset Protection Customer Host
Wal Mart
07.2016 - 02.2017
- Greeted the customer as they entered the store
- Secret Shopped
- Checked CCTV for evidence of shoplifting.
- Collaborated with fellow team members to ensure all areas of the store were monitored effectively for suspicious activity.
- Maintained secure environment by regularly checking store premises and inspecting security equipment.
- Implemented loss prevention strategies and programs to minimize shrinkage.
Education
Criminal Justice
Morgan State University
02.2024
Criminal Justice
Baltimore City Community College
12.2019
Western High School
12.2016
Skills
- Administrative Oversight
- Information Systems Examination
- Financial Controls
- Advanced Mathematics
Timeline
Child Support Fiscal Auditor
Baltimore City Office Of Child Support
07.2022 - Current
Clinical Customer Service Representative
Johns Hopkins Hospital
03.2019 - 06.2022
Customer Service Sale Associate
Comcast
04.2017 - 01.2019
Asset Protection Customer Host
Wal Mart
07.2016 - 02.2017
Criminal Justice
Morgan State University
Criminal Justice
Baltimore City Community College
Western High School
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