De'Asia Holloway
Florence,SC
Summary
Dedicated Customer Service and Healthcare Support Professional with over 4 years of experience assisting patients and customers in fast-paced environments. Skilled in resolving inquiries, processing information accurately, maintaining detailed records, and delivering compassionate service. Adept at working with confidential information, coordinating with multidisciplinary teams, and ensuring compliance with organizational and industry standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care & Administrative Support
McLeod Regional Medical
2023.02 - 2025.09
- Supported patients, families, and healthcare professionals by facilitating communication and providing compassionate, respectful service.
- Protected patient confidentiality while maintaining and updating records accurately.
- Responded to phone and in-person inquiries, transferring calls and information efficiently.
- Demonstrated ethical behavior and professionalism in all interactions in alignment with facility mission and values.
- Assisted with patient education, coordination, and follow-up for continued care.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Digital Personal Shopper
Walmart Stores, Inc.
2022.02 - 2023.09
- Accurately processed online orders and ensured customer satisfaction by verifying and substituting products as needed.
- Operated POS systems and processed payments while maintaining financial accuracy.
- Provided responsive support and followed up on customer inquiries to ensure positive experiences.
- Promoted department services, helped customers register, and maintained compliance with company policies and integrity standards.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Customer Service Representative
Confidential Client
2018.03 - 2021.08
- Managed inbound calls to assist customers with inquiries, complaints, and account updates.
- Investigated and resolved customer issues, documenting actions taken for accuracy and compliance.
- Updated customer files and databases while maintaining high service quality standards.
- Delivered clear communication and effective problem resolution to enhance satisfaction and retention.
- Managed high-volume calls while maintaining quality service standards.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
Education
Associate of Science -
Northeastern Technical College
Cheraw, SC2028-07
Coursework Completed - Pharmacy
Florence-Darlington Technical College
Florence, SC 2023-01
High School Diploma -
Darlington High School
Darlington, SC2021-06
Skills
- Claims & Customer Inquiry Resolution
- Data Entry & Record Maintenance
- Patient & Family Support
- Confidential Information Handling (HIPAA)
- Telephone & Written Communication
- Problem Solving & Conflict Resolution
- Team Collaboration
- Microsoft Office / EMR Systems / Databases
- Medical & Insurance Terminology
- Telemetry Monitoring / CPR Certified
- Friendly, positive attitude
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Nursing Assistant – Florence-Darlington Technical College, 2023
- CPR Certification – Florence-Darlington Technical College, 2023
- Cosmetology License – Florence-Darlington Technical College, 2022
- Pharmacy Technician Coursework – Florence-Darlington Technical College, 2024
Languages
English
Full Professional
Timeline
Patient Care & Administrative Support
McLeod Regional Medical
2023.02 - 2025.09
Digital Personal Shopper
Walmart Stores, Inc.
2022.02 - 2023.09
Customer Service Representative
Confidential Client
2018.03 - 2021.08
Associate of Science -
Northeastern Technical College
Coursework Completed - Pharmacy
Florence-Darlington Technical College
High School Diploma -
Darlington High School