SARAH LLERENA

Littleton,CO

Summary

Client-focused professional with extensive experience as a primary contact through various communication channels. Proven ability to respond to inquiries, manage scheduling requests, and coordinate changes efficiently. Recognized for clear communication and reliable support, guiding individuals through processes effectively. Aiming to leverage skills in a Patient Registration Representative role to enhance patient and family experiences in a dynamic healthcare setting.

Overview

years of professional experience

Work History

Client Care & Administrative Support / Co-Owner

Creative Edge Media / 2 Birds 1 Stone Production Inc.

Littleton, USA

01.2016 - Current

Primary point of contact for incoming phone calls and emails, providing calm, professional assistance.
Schedule appointments and coordinate calendars to ensure accuracy and efficient workflow.
Assist clients with questions or concerns and route issues to appropriate team members for timely resolution.
Perform accurate data entry and maintain organized digital records.
Manage confidential billing documents and sensitive financial information, including credit card details, with discretion and attention to accuracy.
Maintain a supportive demeanor when assisting individuals who are stressed or unsure of next steps.

Mobile Phlebotomist

Bonfils Blood Center

Denver, USA

02.2013 - 01.2016

Collected blood donations with precision, following established safety protocols and regulatory standards.
Maintained accurate records of donor information and donation activity within electronic systems.
Built rapport with donors to support a positive donation experience and encourage repeat participation.

Education

Certificate - Phlebotomy

Red Rocks Community College

Denver, CO

01.2013

Skills

Front Desk & Phone Communication
Client Intake & Inquiry Support
Appointment Scheduling & Calendar Coordination
Data Entry & Records Accuracy

Handling Confidential Client & Financial Information
Issue Resolution & Follow-Up
Customer Service in High-Volume Settings
Email & Calendar Management (Outlook, Google Workspace)

Timeline