SARAH LLERENA
Littleton,CO
Summary
Client-focused professional with extensive experience serving as the first point of contact through phone, email, and internal communication channels. Responsible for responding to inquiries, managing scheduling requests, and coordinating changes while ensuring issues are addressed promptly. Known for clear, calm communication, guiding individuals through next steps, and providing consistent, reliable support. Seeking a Patient Registration Representative role supporting patient and family experience in a fast-paced healthcare environment.
Overview
13
13
years of professional experience
Work History
Client Care & Administrative Support / Co-Owner
Creative Edge Media / 2 Birds 1 Stone Production Inc.
Littleton, CO
01.2016 - Current
- Primary point of contact for incoming phone calls and emails, providing calm, professional assistance.
- Schedule appointments and coordinate calendars to ensure accuracy and efficient workflow.
- Assist clients with questions or concerns and route issues to appropriate team members for timely resolution.
- Perform accurate data entry and maintain organized digital records.
- Manage confidential billing documents and sensitive financial information, including credit card details, with discretion and attention to accuracy.
- Handle sensitive financial information, including credit card details, with discretion and attention to accuracy.
- Maintain a supportive demeanor when assisting individuals who are stressed or unsure of next steps.
Mobile Phlebotomist
Bonfils Blood Center
Denver, CO
02.2013 - 01.2016
• Collected blood donations with precision, following established safety protocols and regulatory standards.
• Maintained accurate records of donor information and donation activity within electronic systems.
• Built rapport with donors to support a positive donation experience and encourage repeat participation.
Education
Certificate - Phlebotomy
Red Rocks Community College
Denver, CO01-2013
Skills
Front Desk & Phone Communication
Client Intake & Inquiry Support
Appointment Scheduling & Calendar Coordination
Data Entry & Records Accuracy
Handling Confidential Client & Financial Information
Issue Resolution & Follow-Up
Customer Service in High-Volume Settings
Email & Calendar Management (Outlook, Google Workspace)
Timeline
Client Care & Administrative Support / Co-Owner
Creative Edge Media / 2 Birds 1 Stone Production Inc.
01.2016 - Current
Mobile Phlebotomist
Bonfils Blood Center
02.2013 - 01.2016
Certificate - Phlebotomy
Red Rocks Community College