De'Asia Lyons

Achievement's: Received recognition for collecting 500 donations in the top 10 for company wide competition.

• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Achievement's: Received 90% overall rating in customer satisfaction surveys. Decreased customer wait time by 15%.

• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor received.
• Answered constant flow of customer calls up to 85 calls per day.
• Participated in team meetings and training sessions to stay informed about product updates and changes.

• Maintaining a positive and enthusiastic attitude while engaging with customers, creating a welcoming and memorable dining experience that keeps them coming back for more, ultimately contributing to increased customer loyalty and satisfaction
• Consistently demonstrating strong knowledge of the menu items and ingredients to provide accurate recommendations to customers, enhancing their dining experience and fostering trust in Chipotles quality and transparency
• Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.

• Achievement's: Increased employee performances by 50% for district store.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed detailed plans based on broad guidance and direction.
• Established team priorities, maintained schedules and monitored performance.