De'Asia Whatley
Newark
Summary
Versatile professional excelling in serving as the initial point of contact for patients. Expertise lies in insurance verification, paperwork handling, and record preparation. Utilizes MS Office and EHR systems proficiently, with extensive knowledge of medical terminology. Committed to delivering personalized service and ensuring high-quality patient care.
Overview
11
11
years of professional experience
Work History
Medical Office Assistant
Adecco ( Rutgers Behavioral Health )
02.2024 - Current
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Maintained strict compliance with HIPAA regulations, ensuring confidentiality of sensitive patient information.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
Assistant Office Manager
Short Hills Ophthalmology
02.2021 - 09.2023
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Patient Access Representative
RWJBH
08.2016 - 02.2021
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Monitoring Specialist
Affiliated Monitoring
02.2014 - 07.2016
- Increased dispatcher accuracy by meticulously verifying caller information and incident details.
- Effectively handled high-stress situations, resulting in timely medical assistance for patients in need.
- Boosted customer satisfaction ratings by consistently providing empathetic support and clear communication during distressing situations.
- Ensured accurate documentation of all calls, adhering to strict confidentiality standards and HIPAA regulations.
Education
BBA - Healthcare Admin
Berkeley College
09.2025
Skills
- Knowledge of EMR Systems ( Epic, NextTech )
- Knowledge of registration systems ( SMS Registration, Eclinical works,Citrix)
- Understanding of medical terminology
- Insurance Verification
Timeline
Medical Office Assistant
Adecco ( Rutgers Behavioral Health )
02.2024 - Current
Assistant Office Manager
Short Hills Ophthalmology
02.2021 - 09.2023
Patient Access Representative
RWJBH
08.2016 - 02.2021
Monitoring Specialist
Affiliated Monitoring
02.2014 - 07.2016
BBA - Healthcare Admin
Berkeley College
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