Deatrice Peterson
Rochester
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
City Bus Operator
RTS
11.2023 - Current
- Provided excellent customer service by greeting each passenger warmly upon boarding the bus and answering any questions about routes or fares.
Customer Service
Publix Grocery Store
12.2017 - 11.2023
- Delivered high-quality customer service, resolving issues promptly and professionally.
- Provided exceptional customer service, addressing client concerns promptly and ensuring satisfaction.
Receptionist II /Contact Center Representative
Kelly Services
02.2012 - 03.2017
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
MHP
Thresholds Psychiatric Rehabilitation
08.2007 - 01.2012
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
Capital High School
02-2006
Skills
- Traffic laws compliance
- Mechanical tools
- Safe driving practices
- Defensive driving
Timeline
City Bus Operator
RTS
11.2023 - Current
Customer Service
Publix Grocery Store
12.2017 - 11.2023
Receptionist II /Contact Center Representative
Kelly Services
02.2012 - 03.2017
MHP
Thresholds Psychiatric Rehabilitation
08.2007 - 01.2012
High School Diploma -
Capital High School
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