DeAttra Jones
Lithonia,GA
Summary
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Direct Care Worker
Karing Hands
Decatur, GA
12.2025 - Current
- Provided compassionate care to individuals with diverse needs, fostering a supportive environment.
- Assisted clients with daily living activities, promoting independence and self-care skills.
- Collaborated with healthcare professionals to develop personalized care plans for optimal client outcomes.
- Monitored and documented client progress, ensuring accurate records of health and well-being.
- Advocated for client needs, effectively communicating concerns to families and healthcare teams.
PCA Personal Care Assistant
Addus HomeCare
08.2023 - 12.2025
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Managed meal preparation according to dietary restrictions and assisted with feeding when necessary
- Documented patient observations accurately in medical records for reference by healthcare professionals
- Provided personalized care and assistance to patients, ensuring their comfort and well-being
- Monitored vital signs and reported any changes or concerns to the healthcare team
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas
Direct Support Professional
Telecare Services
04.2021 - 07.2025
- Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
- Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
- Administered medications according to prescribed schedules and documented any changes or reactions observed
- Implemented individualized care plans based on clients' specific needs and goals
- Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
- Maintained accurate records of client progress, behaviors, incidents, and medical information
Call Center Supervisor
LOGISTICARE SOLUTIONS
Dover, DE
09.2019 - 04.2021
- Monitored call center metrics including average handle time, first-call resolution rate, and customer wait times to identify areas for improvement
- Analyzed call recordings and provided feedback to agents to improve their communication skills and adherence to company policies
- Created performance goals for individual team members based on key performance indicators (KPIs) such as call quality, productivity, and customer satisfaction
- Conducted regular performance evaluations with team members, providing constructive feedback and identifying opportunities for growth
Direct Support Professional
Delaware Mentor
Dover, DE
03.2018 - 04.2021
- Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
- Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
- Administered medications according to prescribed schedules and documented any changes or reactions observed
- Implemented individualized care plans based on clients' specific needs and goals
- Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
- Maintained accurate records of client progress, behaviors, incidents, and medical information
Front Desk Representative/ Sales Coordinator
Residence Inn by Marriott
Dover, DE
02.2013 - 09.2018
- Provided exceptional customer service to hotel guests, ensuring a positive experience from check-in to check-out
- Responded promptly and professionally to guest inquiries, concerns, and complaints, resolving issues in a timely manner
- Coordinated with housekeeping staff to ensure clean and well-maintained rooms for incoming guests
- Supported sales team by managing and coordinating all administrative tasks, including scheduling appointments, preparing sales materials, and maintaining customer databases
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and addressing customer concerns
- Prepared reports on sales performance metrics such as monthly revenue, conversion rates, and average order value
Dietary Aide/Cook
Green Meadows Nursing and Rehab
Dover, DE
05.2008 - 02.2013
- Assisted in the preparation and serving of meals to patients, ensuring adherence to dietary restrictions and preferences
- Collaborated with dietitians and healthcare professionals to develop specialized meal plans for patients with specific dietary needs
- Maintained accurate records of patient food intake, allergies, and special requests
- Monitored inventory levels of food supplies and notified supervisor when items needed to be restocked
- Followed proper sanitation procedures in handling food, utensils, and equipment to maintain a clean and safe environment
- Distributed trays to patients' rooms accurately according to prescribed diets
Education
High School Diploma -
BER Christian High School
Dover, DE12-2015
Skills
- Caregiving - Caregiving experience (6-10 years)
- Experience with individuals with neurodevelopmental disorders
- Customer service
- Phone etiquette
- Medical office management
- Developmental disability care assistance
- Behavioral health
- Staff scheduling
- Intellectual disabilities support
- Medical terminology
- Patient monitoring
- Meal preparation
- Communication skills
- Behavior management
- Working with people with developmental disabilities
- Home health care assistance
- Medical emergency response
- Medical records
- Assistant manager experience
- Office management
- Children
- Mental health support
- Companionship support
- Meal assistance
- Behavioral management
- Emotional support
Certification
- Personal Care Aide (PCA)
- Certified Home Health Aide
- First Aid Certification
- CPR Certification
- Pallet Jack Certification
- Forklift Certification
- Certified Medication Technician
- BLS Certification
- ServSafe
Timeline
Direct Care Worker
Karing Hands
12.2025 - Current
PCA Personal Care Assistant
Addus HomeCare
08.2023 - 12.2025
Direct Support Professional
Telecare Services
04.2021 - 07.2025
Call Center Supervisor
LOGISTICARE SOLUTIONS
09.2019 - 04.2021
Direct Support Professional
Delaware Mentor
03.2018 - 04.2021
Front Desk Representative/ Sales Coordinator
Residence Inn by Marriott
02.2013 - 09.2018
Dietary Aide/Cook
Green Meadows Nursing and Rehab
05.2008 - 02.2013
High School Diploma -
BER Christian High School