Melissa Nichols

• Provided guidance to customers on loyalty programs, promotions, discounts, or special offers available at the store
• Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies as needed
• Collaborated with the store manager to develop strategies for reducing theft and fraud at the cashier stations
• Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally
• Maintained accurate records of daily sales, returns, and voids to reconcile with end-of-day reports
• Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
• Welcomed customers and helped determine their needs.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Addressed customer needs and made product recommendations to increase sales.

• Give people hope
• Show them a way to get the help they need.
• Show them how to make a foundation of recovery to stand on of hope love and support.
• Provided one-on-one support to individuals with mental health challenges, offering empathy, understanding, and encouragement
• Facilitated group therapy sessions focused on coping skills, stress management, and building healthy relationships
• Collaborated with a multidisciplinary team to develop personalized treatment plans for clients based on their unique needs and goals
• Advocated for clients' rights and access to resources within the community, ensuring they received appropriate support services
• Assisted in crisis intervention situations by providing emotional support and connecting individuals to emergency services when necessary
• Maintained accurate documentation of client interactions, progress notes, and treatment outcomes in compliance with confidentiality guidelines
• Participated in regular supervision meetings to discuss client cases, share insights, and receive guidance from senior staff members
• Attended professional development workshops and trainings to enhance knowledge of mental health disorders and evidence-based interventions
• Supported clients in developing independent living skills such as budgeting, time management, meal planning, and self-care routines
• Collaborated with community organizations to coordinate referrals for additional services such as housing assistance or vocational training programs
• Successfully supported XX clients in achieving their personal recovery goals over a period of XX months/years
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Set up new sales displays each week with fresh merchandise.
• Improved store atmosphere with thorough and prompt cleaning of checkout area.
• Fostered positive customer relations by resolving complaints and inquiries promptly.
• Answered questions about store policies and addressed customer concerns.
• Stocked, tagged and displayed merchandise as required.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Handled cash, credit, and gift card transactions while ensuring compliance with company policies.
• Provided training support to new cashiers on register operations and customer service standards.
• Educated clients on coping strategies and available resources for sustained recovery.
• Served as a role model for clients, sharing personal experiences of recovery and resilience.
• Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
• Promoted a strengths-based approach for clients through active listening and empathy.
• Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
• Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
• Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
• Communicated with individuals' family members, offering information, and insight into support services available at community level.

• Provided compassionate personal care, assisting with daily living activities and enhancing quality of life for elderly clients.
• Managed medication schedules, ensuring timely administration and adherence to prescribed treatments for optimal health outcomes.
• Trained and mentored new caregivers on best practices in elderly care, fostering a supportive team environment and improving service delivery.
• Facilitated social engagement activities, promoting mental stimulation and emotional well-being among elderly residents through structured programs.
• Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
• Provided personalized care and support for daily living activities, enhancing client comfort and well-being.
• Assisted with mobility, promoting physical activity and independence through tailored exercises.
• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted patients with self-administered medications.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

• Developed strong relationships with clients, fostering trust and emotional support.
• Maintained accurate documentation of client progress and care activities for reviews.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Laundered items, changed sheets and made bed to keep the patients' bedroom clean.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
• Entrusted to handle confidential and sensitive situations in professional matter.