DeAver Williamson Jr.
Warren,OH
Summary
Experienced in collaborating with diverse teams to meet needs, improve processes, and exceed requirements. Seasoned professional who thrives in team environments. Known for diligent work ethic, possesses strong communication skills and excels at prioritizing tasks effectively. Proven track record of enhancing productivity and fostering positive working relationships. Dedicated to delivering exceptional results.
Overview
9
9
years of professional experience
Work History
Claims specialist
Social Security Administration
05.2023 - Current
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Followed up with customers on unresolved issues.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
Behavioral Intervention Specialist, Grades 7-12
Mineral Ridge High School
05.2018 - 05.2023
- Supported teachers in managing challenging behaviors by demonstrating effective behavior management techniques during classroom observations.
- Provided crisis intervention support during times of escalated behaviors, ensuring the safety of all involved parties while working towards resolution.
- Promoted a positive school culture by developing and executing school-wide initiatives aimed at character education and community building.
- Improved student behavior by implementing tailored intervention strategies, addressing individual needs and challenges.
- Evaluated student progress using data-driven assessments, modifying interventions as needed to ensure continued growth.
- Reduced behavioral incidents by collaborating with educators to develop targeted support plans for students.
- Facilitated group sessions focused on social skills development, fostering peer relationships and collaborative problem-solving abilities.
New Loan Auditor
US Bank
10.2015 - 05.2018
- Conducted regular quality control assessments to maintain high levels of accuracy in the loan auditing process.
- Maintained up-to-date knowledge of industry trends, staying ahead of changes that may affect the auditing process.
- Supported continuous improvement initiatives by providing feedback on loan policies and procedures, ensuring alignment with regulatory requirements.
- Fostered strong working relationships with colleagues, facilitating effective communication throughout the audit lifecycle.
- Enhanced loan audit accuracy by meticulously reviewing and verifying documents for compliance with industry standards and regulations.
Education
Bachelor of Science - Education
University of Akron
Akron, OH08.2015
Bachelor of Science in Kinesiology - Sports Management
University of Michigan
Ann Arbor, MI05.2011
Skills
- Verbal Communication
- Microsoft Office
- Time Management
- Decision-Making
- Critical Thinking
- Attention to Detail
- Teamwork and Collaboration
- Multitasking Abilities
- Problem-Solving
Accomplishments
- Honorable Mention All American, 2015
- All Conference Athlete
- Division I Football Player
- Division l Track and Field Athlete
Timeline
Claims specialist
Social Security Administration
05.2023 - Current
Behavioral Intervention Specialist, Grades 7-12
Mineral Ridge High School
05.2018 - 05.2023
New Loan Auditor
US Bank
10.2015 - 05.2018
Bachelor of Science - Education
University of Akron
Bachelor of Science in Kinesiology - Sports Management
University of Michigan