DeAvieon Lane
Cincinnati,OH
Summary
Customer Experience Specialist with a proven record at Cincinnati Children's Hospital Burnet Campus, recognized for enhancing patient interactions through exceptional empathy and tailored guest services training. Demonstrates expertise in client relationship management and leverages hospitality skills to consistently achieve high satisfaction levels. Proficient in front desk management, committed to excellence and continuous improvement in dynamic environments.
Overview
6
6
years of professional experience
Work History
Service Desk Representative
Cincinnati Children's Hospital Burnet Campus
Cincinnati, OH
01.2024 - Current
- Answered phones in a courteous manner while providing excellent customer service.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Typed, formatted and edited correspondence and other documents.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Provided exceptional customer service to ensure staff satisfaction.
- Oversaw daily performance of computer systems.
- Maintained positive working relationship with fellow staff and management.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Pharmacy Technician
Walgreens
Cincinnati, OH
02.2021 - 06.2022
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Restocked shelves with new supplies of medications as needed.
- Entered prescription information into computer databases.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
EVS Technician
Cincinnati Children's Hospital Burnet Campus
Cincinnati, OH
09.2019 - 02.2021
- Performed daily cleaning tasks including dusting, mopping and vacuuming floors; washing walls, windows and countertops; sanitizing bathrooms and replenishing supplies.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Maintained accurate records of all cleaning activities, such as areas cleaned and materials used.
- Assisted with special projects related to housekeeping duties as assigned by supervisor.
Housekeeping Aide
Covenant Village
Cincinnati, OH
05.2019 - 01.2021
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Transported soiled linens from guest rooms to laundry area for cleaning.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Inspected furniture for damage or stains in between guest stays.
Customer Service Cashier
Walmart
Cincinnati, OH
06.2019 - 09.2020
- Welcomed customers, offering assistance to help find store items.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Processed customer payments quickly and returned exact change and receipts.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Maintained accurate records of transactions using the point-of-sale system.
Education
High School Diploma -
Western Hills University High School
Cincinnati, OH05-2018
Some College (No Degree) -
Cincinnati State Technical And Community College
Cincinnati, OHSkills
- Empathy and patience
- Guest services agent training
- Local attractions
- Guest communication
- Guest complaint resolution
- Client relationship management
- Front desk management
- Hospitality services
Timeline
Service Desk Representative
Cincinnati Children's Hospital Burnet Campus
01.2024 - Current
Pharmacy Technician
Walgreens
02.2021 - 06.2022
EVS Technician
Cincinnati Children's Hospital Burnet Campus
09.2019 - 02.2021
Customer Service Cashier
Walmart
06.2019 - 09.2020
Housekeeping Aide
Covenant Village
05.2019 - 01.2021
High School Diploma -
Western Hills University High School
Some College (No Degree) -
Cincinnati State Technical And Community College
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