Maria Trujillo
Timberlake,NC
Summary
Versatile and results-oriented professional with a proven track record at ECU, excelling in customer service and problem-solving. Skilled in remote support and demonstrating empathy, I enhanced customer satisfaction and team performance through effective conflict resolution and time management. Leveraging strong communication and documentation skills, I consistently achieved and surpassed service goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
Work History
Service Desk Representative
ECU
07.2024 - Current
- Engaged in user support interactions via telephone, chat and email platforms.
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Enhanced customer satisfaction by addressing and resolving service desk tickets in a timely manner.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Orientation Leader
ECU
05.2024 - 07.2024
- Enhanced student orientation experience by organizing interactive activities and icebreakers.
- Ensured student success by providing resources, guidance, and support throughout the orientation process.
- Developed strong connections with students through active listening and empathetic communication skills.
- Demonstrated excellent interpersonal skills by fostering a sense of community and camaraderie among new students.
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Assisted with transition to college life by providing one-on-one support.
- Collaborated with fellow Orientation Leaders for seamless event planning and execution.
- Coordinated and led group campus tours of up to 30 students.
- Helped students troubleshoot and resolve issues with registration.
- Utilized social media platforms to communicate important orientation information and updates, reaching wider audience.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
Manager
Dominos's Pizza
08.2021 - 05.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Science - Atmospheric Sciences And Meteorology
East Carolina University
Greenville, NC06.2027
High School Diploma -
Person High School
Roxboro, NC06.2023
Skills
Remote Support
Empathy and patience
Guest communication
Customer Service
Problem-solving skills
Time Management
Listening Skills
Hospitality services
Cash Handling
Front Desk Management
Documentation
Languages
Spanish
Native or Bilingual
Timeline
Service Desk Representative
ECU
07.2024 - Current
Orientation Leader
ECU
05.2024 - 07.2024
Manager
Dominos's Pizza
08.2021 - 05.2024
Bachelor of Science - Atmospheric Sciences And Meteorology
East Carolina University
High School Diploma -
Person High School
Similar Profiles
Jasmyn FoxJasmyn Fox
Graduate Research Assistant at ECUGraduate Research Assistant at ECU
JORGE N. MERCADO-ORTIZJORGE N. MERCADO-ORTIZ
Adventure Leadership Assistant at ECUAdventure Leadership Assistant at ECU
Dawson HarrisDawson Harris
Pirate Video - Student Assistant at ECUPirate Video - Student Assistant at ECU