Veronica Jones
Kansas City,MO
Summary
Dynamic and results-driven professional with experience at Walmart, excelling in customer service and training. Proven ability in cash handling and problem-solving, fostering customer satisfaction through empathy and active listening. Adept at managing high call volumes while maintaining organization and professionalism in fast-paced environments.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Service Desk Representative
WALMART, Walmart
09.2021 - Current
- Processed payments securely, maintaining accurate records of transactions at all times.
- Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in customer service area.
- Assisted in training new hires on retail teller procedures, contributing to team success.
Collections Agent
US Bank Service Center
09.2018 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Education
High School Diploma -
Central High School
Kansas City, MOSkills
- Ticketing system experience
- Empathy and patience
- Remote support
- Guest communication
- Training and mentoring
- Guest complaint resolution
- Guest inquiry resolution
- Problem-solving skills
- Cash handling
- Guest services
- Administrative support
- Customer satisfaction
- Computer skills
- Organizational skills
- Flexibility
- Active listening
- Phone and email etiquette
- Customer service management
- Office organization
Languages
English
Full Professional
Timeline
Service Desk Representative
WALMART, Walmart
09.2021 - Current
Collections Agent
US Bank Service Center
09.2018 - Current
High School Diploma -
Central High School
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