Deawn Md Alimozzaman
Houston
Summary
IT Support Specialist with 8+ years of experience in hospitality technology and enterprise IT environments. Skilled in hotel management systems (PMS, POS, CRM), technical troubleshooting, and end-user support. Adept at maintaining system uptime, training staff, and ensuring secure, efficient operations. Strong communicator with a customer-first approach.
Overview
9
9
years of professional experience
Work History
IT Support Specialist | Hotel & Hospitality Systems
Hotel The Cox Today
01.2022 - 12.2024
- Provided tier-1 and tier-2 support for hotel management systems (Opera PMS, POS, booking systems).
- Managed system upgrades, user accounts, and network configurations across multiple hotel properties.
- Reduced downtime by 25% by implementing proactive monitoring and preventive maintenance.
- Trained front-desk and operations staff on using PMS and CRM tools efficiently.
IT Technician | Retail & Hospitality Systems
Seagull Hotels Ltd
01.2016 - 01.2022
- Supported IT infrastructure for hospitality clients, including hotels and restaurants.
- Deployed and configured POS and CRM systems for new hotel properties.
- Delivered remote and onsite support for 100+ end users.
- Assisted in data migration and backup processes during system upgrades.
Education
B.Sc. - Computer Science and Engineering
BRAC University
Skills
- Hotel Systems: PMS, POS, booking/reservation platforms
- IT Support: Hardware/software troubleshooting, helpdesk, remote support
- Networking: LAN/WAN, Wi-Fi setup, routers, switches
- Systems: Windows Server, Linux, Active Directory, Office 365
- Security: Firewalls, antivirus, data backup/recovery
- Customer Service & Staff Training
Timeline
IT Support Specialist | Hotel & Hospitality Systems
Hotel The Cox Today
01.2022 - 12.2024
IT Technician | Retail & Hospitality Systems
Seagull Hotels Ltd
01.2016 - 01.2022
B.Sc. - Computer Science and Engineering
BRAC University