Deayantiana Rollins
Atlanta,USA
Summary
Customer service expert with 6 years of experience in enhancing customer satisfaction and retention through strategic conflict resolution and data analysis. Demonstrates strong leadership in managing teams and driving sales, proven by successful promotional campaigns and operational efficiency improvements. Passionate about utilizing market research and trend identification to optimize customer engagement and achieve business growth.
Overview
7
7
years of professional experience
Work History
Concierge
GardaWorld Security
Atlanta, GA
01.2025 - Current
- Greeted guests and provided information on hotel amenities and services.
- Coordinated transportation arrangements for guests, including taxis and shuttles.
- Managed guest requests and complaints to ensure satisfaction and comfort.
- Collaborated with security staff to maintain a safe environment for guests.
- Assisted in event planning by coordinating logistics with vendors and clients.
- Provided concierge services, including restaurant reservations and activity bookings.
- Developed relationships with local businesses to enhance guest experiences.
- Handled mail and package deliveries, keeping items secure.
- Directed incoming calls and messages to appropriate staff or residents.
SECURITY UNARMED OFFICER
Gardaworld
Atlanta, Georgia
08.2023 - Current
- Monitored security operations to ensure safety and compliance with protocols.
- Conducted regular patrols to deter and detect potential security breaches.
- Collaborated with law enforcement during incidents to provide necessary support.
- Managed incident reports and documentation for accurate record-keeping.
- Trained new officers on company policies and emergency response procedures.
- Responded promptly to alarms and emergency situations as required.
- Assisted in developing safety protocols to enhance operational efficiency.
- Communicated effectively with clients to address security concerns and needs.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
SALES LEAD
Lowe's
Atlanta, Georgia
03.2022 - 08.2024
- Led sales team to exceed targets, boosting revenue through strategic planning and collaboration.
- Implemented sales strategies that improved customer satisfaction and retention rates.
- Analyzed market trends to identify opportunities, driving significant growth in key product areas.
- Coordinated training sessions for new hires, fostering a supportive environment that accelerated their integration and boosted team productivity.
- Implemented a customer feedback system, enhancing product offerings and driving noticeable gains in customer satisfaction ratings.
- Analyzed sales data to identify trends, informing inventory management and optimizing stock levels to meet customer demand efficiently.
- Maintained accurate sales records and executed daily reconciliations, ensuring financial integrity and compliance with corporate standards.
- Streamlined inventory processes, achieving optimal stock levels and reducing excess inventory, which enhanced overall operational efficiency.
- Evaluated customer purchasing patterns to tailor marketing strategies, leading to noticeable improvements in targeted campaign effectiveness.
MANAGER
Footlocker
Atlanta, Georgia
07.2019 - 01.2024
- Led a team of 15 to boost sales, enhancing store revenue through strategic inventory management.
- Implemented training programs, resulting in improved employee performance and customer satisfaction.
- Analyzed sales trends, optimizing product placement for increased customer engagement and sales.
- Resolved complex customer issues, maintaining high satisfaction levels and fostering brand loyalty.
- Streamlined operations, reducing overhead costs and increasing overall store profitability.
- Analyzed inventory turnover rates, implementing strategies that reduced stock discrepancies and improved product availability.
- Maintained meticulous records of sales transactions, ensuring financial accuracy and compliance with corporate policies.
- Spearheaded promotional campaigns that drove substantial improvements in foot traffic and enhanced brand visibility.
Education
High school -
Westlake high school
Atlanta, GeorgiaHealth Science -
South College
Atlanta, georgiaSkills
- Data Analysis
- Conflict Resolution
- Customer Retention
- Promotional Campaigns
- Training Development
- Operational Efficiency
- Trend Identification
- Market Research
- Customer Engagement
References
Charles Sturdivant, Footlocker, charles_t_sturdivant@icloud.com, 6785768499
Timeline
Concierge
GardaWorld Security
01.2025 - Current
SECURITY UNARMED OFFICER
Gardaworld
08.2023 - Current
SALES LEAD
Lowe's
03.2022 - 08.2024
MANAGER
Footlocker
07.2019 - 01.2024
High school -
Westlake high school
Health Science -
South College