Seeking to gain experience that expands my knowledge and skills that will prepare me for my future endeavors.
Overview
7
7
years of professional experience
Work History
Concierge
PBS Facility Services
04.2021 - Current
Crucial role in maintaining PBS Facility Services' reputation for excellence by ensuring high-quality building maintenance services.
Front-line representative, establishing positive tenant relationships and contributing to safe and comfortable living environments.
Greeted tenants courteously and managed key and package inventory efficiently.
Received and distributed packages promptly, enhancing tenant satisfaction.
Assisted tenants with lockouts promptly, minimizing disruptions to their daily routines.
Addressed tenant inquiries and concerns in person and via email, demonstrating excellent communication skills.
Prioritized tenant needs, emphasizing tenant-first approach to all tasks.
Recreation/ Transportation member
Cobble Hill Medical Center
07.2018 - 08.2018
Collaborated as a key team member, providing crucial assistance to clients in wheelchairs during recreational activities.
Delivered newspapers and books to patients, contributing to their comfort and enjoyment.
Offered friendly greetings and facilitated board games for clients, promoting a positive atmosphere.
Worked cohesively within a team to ensure that clients diverse needs were met, fostering a supportive environment.
Team Member
Toys r us
07.2017 - 08.2017
Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
Contributed to store operations by replenishing stock and maintaining an organized shopping environment.
Assisted customers with product-related questions and concerns, ensuring a satisfactory shopping experience.
Supported store management by performing cleaning duties, including light mopping, dusting, and restroom maintenance.
Child Care Counselor
Langston Hughes Cornerstone Community Center
07.2016 - 08.2016
Developed and executed age-appropriate learning and recreational activities for campers.
Prepared and managed weekly schedules for campers and staff, ensuring a smooth operation.
Created engaging team-building activities, both indoors and outdoors, fostering camaraderie among campers.
Organized successful welcoming and closing ceremonies, family events, and sports activities.
Maintained open communication with parents, addressing and resolving any concerns related to their children's experiences.
Education
Bachelors of Arts - Sociology and Psychology
Queens College, City University of New York
Flushing, NY
08.2023
Skills
Exceptional Customer Service
Outstanding Verbal and Written Communication,
Office Supplies and Inventory
Leadership and Teamwork
Item Pickup and Delivery
Inventory
Interpersonal Communications
Event Planning
Computer Proficiency
Data Analysis
Proficient in Microsoft Excel, Microsoft Powerpoint, Jamovi, SPSS Statistics software
Organized Research studies
Business/Winner Circle Club (Queens College)
Board of Director for Winner Circle
Skillfully coordinated and orchestrated events for an impressive attendance of over 300 individuals, demonstrating exceptional organizational and planning capabilities.
Oversaw and meticulously tracked all club expenses, ensuring a clear record of all financial transactions.
Additionally, I cultivated relationships with guest speakers, corporate partners, and over 70 club members, showcasing strong leadership skills.