Summary
Overview
Work History
Education
Skills
Timeline
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Deazia Rivers

Pflugerville,TX

Summary

Dynamic hospitality professional with a proven track record of exceptional customer service and strong work ethic, demonstrated through multiple 'Employee of the Month' awards at Archer Hotel. Expert in guest engagement and upselling, with extensive experience in high-volume environments, serving over 100 guests daily, ensuring efficient and memorable guest experiences.

Overview

7
7
years of professional experience

Work History

Server/Bartender

Renaissance Marriott Hotel
Austin, TX
12.2023 - Current

Provided high-end table service to over 100 guests each day, ensuring quality food and beverage delivery.

  • Guaranteed appealing presentation and preparation of food products and beverages.
  • Coordinated large event reservations.
  • Managed customer complaints promptly and effectively.
  • Serving food and beverages while maintaining high quality formal table service to over 100+ customers
  • Portioned and served food to 100 customers each day based on individual requests.
  • Provided detailed information about menu offerings, special deals, and dietary modifications.
  • Provided timely and friendly service for all guest requests regarding food and beverages.
  • Used detailed understanding of the menu to enhance customer dining experience.

Server/Bartender

Archer Hotel
Austin, TX
12.2020 - 12.2021
  • Served the company diligently for three years.
  • Received 'Employee of the Month' award three times.
  • Upheld a positive demeanor throughout shifts while ensuring timely table greetings.
  • Maintained cleanliness and organization in dining areas consistently.
  • Collaborated with team in running food and bussing coworkers' tables.
  • Supported bar operations as needed to enhance guest experience.

Server

Longhorn Steakhouse
Austin, TX
04.2020 - 11.2020
  • Moved across town, resulting in short tenure.
  • Gained extensive knowledge about steaks.
  • Utilized education in service to cater to specific guest steak requests.
  • Ensured exceptional formal table service for upwards of 100 diners each day.
  • Maintained appealing appearance and readiness of beverages and food products.
  • Organized large parties reservations

Server

Omni Resort and Spa
Austin, TX
02.2018 - 03.2018
  • Moved across town, resulting in short tenure.
  • Gained extensive knowledge about steaks.
  • Utilized education in service to cater to specific guest steak requests.
  • Ensured exceptional formal table service for upwards of 100 diners each day.
  • Maintained appealing appearance and readiness of beverages and food products.
  • Organized large parties reservations

Education

High School Diploma -

Pflugerville High School
Pflugerville, TX
06.2018

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • ServiceNow
  • Upselling
  • Bartending
  • Operating Systems
  • Microsoft SharePoint
  • Serving Experience
  • POS
  • Budgeting
  • Hotel experience

Timeline

Server/Bartender

Renaissance Marriott Hotel
12.2023 - Current

Server/Bartender

Archer Hotel
12.2020 - 12.2021

Server

Longhorn Steakhouse
04.2020 - 11.2020

Server

Omni Resort and Spa
02.2018 - 03.2018

High School Diploma -

Pflugerville High School
Deazia Rivers