Deb Abel
Peoria,AZ
Summary
Dynamic Training Manager with a proven track record at Results Companies, specializing in sales leadership development and exceptional communication. Mastered the art of engaging training solutions and strategic thinking, significantly enhancing employee performance and engagement. Expert in virtual training and coaching, adept at fostering team development and driving change management.
Overview
20
20
years of professional experience
Work History
Training Manager, Global
Results Companies
Remote, AZ
08.2023 - 10.2024
- Collaborated with department heads to design effective learning strategies that support organizational goals.
- Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.
- Created testing and evaluation procedures to assess performance before, during and after training sessions.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Collaborated with internal teams to produce and maintain knowledge base content.
- Coordinated team leader motivational initiatives to incentivize professional growth and program improvements.
- Organized and coordinated training sessions for new employees.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Assisted with the development of career pathways for employees based on their individual goals and objectives.
- Evaluated instructor performance during classes and provided feedback as needed.
- Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
- Scheduled meetings with stakeholders to discuss future learning needs.
- Analyzed data to evaluate effectiveness of current training program offerings.
- Conducted needs assessments using variety of methods to identify and prioritize developmental needs.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
- Trained supervisors and trainers to ensure every customer interaction was exceptional, regardless of the nature of the interaction.
Regional Training Manager
Results Companies
Peoria, AZ
08.2010 - 08.2023
- Coordinated with other departments within the organization to promote cross-functional learning opportunities.
- Managed multiple projects simultaneously while ensuring deadlines were met.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
- Analyzed feedback from employees regarding effectiveness of current training materials and made recommendations for improvement.
- Organized and conducted workshops, seminars, and presentations for staff members on a variety of topics.
- Ensured compliance with all applicable laws, regulations, and policies related to training activities.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Maintained records of all employees' attendance at training sessions as well as performance evaluations post-training.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Created detailed reports of regional training activities for review by the Director of Training.
- Provided individual guidance and support to new trainees during onboarding process.
- Oversaw training courses and promotional paths for professionals and leaders.
- Mentored team members to succeed and advance within department and company.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Led training classes and recorded instruction for later use.
- Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
- Analyzed each department's training needs and developed new training programs based upon data collected.
- Facilitated communication between trainers across multiple regions to share ideas and expertise.
- Created testing and evaluation procedures to assess performance before, during and after training sessions.
- Developed and implemented regional training programs to ensure consistency in teaching methods.
- Conducted needs assessments to identify gaps in employee knowledge and skills.
- Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
Trainer
Results Companies
Peoria, AZ
01.2005 - 01.2010
Education
High School Diploma -
Lockport Senior High School
Lockport, NY06-1979
Some College (No Degree) - Communication
Community College of The AirForce
Nebraska City, NESkills
- Sales leadership development
- Strategic thinker
- New hire on-boarding
- Training solutions development
- FLUENT IN English
- Performance metrics
- Change management
- Team development strategies
- Virtual training
- Soft skills training
- Training oversight
- Training facilitation
- Classroom instruction
- Coaching and mentoring
- New employee training
- Employee engagement
- Training delivery
- Exceptional communicator
- Written and oral communication
- Needs assessment
- Verbal and writing communication
Accomplishments
REGIONAL TRAINING MANAGER OF THE 1ST`
QUARTER OF 2024
Meeting all requirements and expectations for coaching, observations, and
staff development
MVP of 2 major AEP Ramp plans for delivering WOW!
Deb has done a fantastic job of learning the ins and outs of OB campaigns
from a training team
perspective.
• Deb always stayed involved from a training perspective to ensure
all needs were met for the ramp's success, agent transers agents were excellent.
Timeline
Training Manager, Global
Results Companies
08.2023 - 10.2024
Regional Training Manager
Results Companies
08.2010 - 08.2023
Trainer
Results Companies
01.2005 - 01.2010
High School Diploma -
Lockport Senior High School
Some College (No Degree) - Communication
Community College of The AirForce