Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Deb Horowitz
Colorado Springs,CO
Work Preference
Summary
Experienced customer service professional skilled in effective communication and team collaboration. Proven ability to resolve customer complaints efficiently, contributing to high satisfaction levels and repeat business opportunities.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Walmart
Colorado Springs, CO
07.2017 - Current
- Assisted customers with product inquiries and service requests, enhancing overall customer satisfaction.
- Resolved customer complaints and provided effective solutions.
- Processed transactions accurately at the point of sale.
- Collaborated with team members to enhance customer experience.
- Implemented store policies and procedures effectively.
- Educated customers on promotions and loyalty programs.
- Handled returns and exchanges following company guidelines.
- Resolved customer complaints efficiently, ensuring timely solutions and fostering positive customer experiences.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Cultivated strong customer relationships through personalized assistance, leading to increased repeat business.
Lunch room cashier/Attendant
Academy Dist 20
Colorado Springs, CO
10.2009 - 12.2012
- Executed cash, credit, and gift card transactions with a focus on security and accuracy.
- Processed customer transactions at cash register, ensuring accuracy and efficiency.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Managed issuance of receipts, refunds, credits, and change to enhance customer satisfaction.
- Assisted customers with product inquiries and provided excellent service.
- Maintained the cleanliness and organization of the checkout area throughout shifts.
- Provided training and support to new cashiers on procedures and systems.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO07-2016
Associate of Science - Business Administration
Everest College
Colorado Springs, CO12-2013
Some College (No Degree) - Medical Administrative Diploma
Everest College
Colorado Springs, CO10-2010
Skills
- Customer relationship management
- Cash handling
- Team collaboration
- Organizational skills
- Effective communication
- Retail store support
- Adaptive team player
- Positive and professional
- Professional telephone demeanor
- Punctuality and reliability
- In-store support
- Refunds processing
- Shipping procedures
- Retail sales customer service
- Task prioritization
- Customer education
- Calm demeanor
Accomplishments
- Dean's List
- President's List
- Non-Profit Group Volunteer
- Toastmasters Public Speaking Organziation
Timeline
Customer Service Representative
Walmart
07.2017 - Current
Lunch room cashier/Attendant
Academy Dist 20
10.2009 - 12.2012
Bachelor of Science - Business Administration
Colorado Technical University
Associate of Science - Business Administration
Everest College
Some College (No Degree) - Medical Administrative Diploma
Everest College