Deb Kasten

• Credentialed new and established healthcare providers maintaining current files to ensure accuracy and completeness of requirements including, source verifications, state licenses, medical history, background results, drug screens, and client specific data
• Collaboratively worked with other business units to ensure compliance with all regulatory standards processing 40-50 clinicians per month
• Assisted with managed care auditing processes and performed internal file audits
• Coordinated logistics for background checks, drug screens, medical services and fingerprints
• Responsible for uploading and logging required documents into various databases per Managed Service Provider and Vendor Management System specifications
• Proactively fostered excellent communication and relationships through daily updates with MSP, Leadership and Recruiters via Zoom meetings

Processed and scheduled email marketing campaigns

• Responsible for final proofs and edits prior to deployment
• Consistently exceeded company standards on accuracy audits
• Reviewed and validated client marketing pricing agreements
• Collaborated with 3rd party vendors to innovate ways to streamline current processes
• Coordinated with team and leadership to develop an internal system to improve efficiency

Actively processed 20-25 new physician applications for 13 week assignments

• Performed primary source and employment verifications, reference checks, and NPDB reports
• Provided regular and thorough communication to physicians, hospital executives, and medical staff
• Consulted and supported VP of Sales, Recruiters and Sr Account Managers
• Recognized by clients on numerous occasions for providing exceptional customer service
• Maintained accurate files, records and credentialing documents

Identified and secured VAMC, government contracts while serving as the main POC for each clinic

• Ranked within the top 5 producing consultants
• Negotiated and consulted clients, cultivating long-term customer relationships covering 18 states
• Assisted Medical Staff Office to ensure credentialing and logistics requirements were met
• Continuously recognized for exceptional customer service
• Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions
• Facilitated client satisfaction and renewed customer relations to drive growth.