Debanhy English
Colorado Springs,CO
Summary
Dynamic Operations Supervisor with a proven track record at the U.S. Army Reserve Command, excelling in operations management and staff supervision. Spearheaded comprehensive training programs, enhancing team performance by integrating assertiveness and operational efficiency. Achieved significant improvements in training evaluation metrics, demonstrating a commitment to excellence and strategic workforce planning. Versatile Operations Supervisor successful at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated, and hardworking leader with a history of streamlining operations and increasing results.
Drug and Alcohol Prevention Specialist with extensive experience in program development and implementation. Skilled in fostering team collaboration and adapting to dynamic environments to achieve impactful results. Strong background in counseling, education, and community outreach, with focus on promoting healthy behaviors and preventing substance abuse. Reliable and flexible, known for building trust and delivering effective prevention strategies.
Overview
12
12
years of professional experience
Work History
Operations Supervisor
U.S. Army Reserve Command
09.2017 - 08.2022
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Liaised with clients throughout project lifecycles to maintain clear communication channels regarding progress updates or issues encountered during implementations.
- Planned and oversaw team operations in flight operations.
- Maintained detailed records of individual trainee achievements, ensuring accurate documentation of skill development.
- Organized annual training events, coordinating schedules, resources, and logistics for seamless execution.
- Managed complex schedules to coordinate travel, meetings, and events for executive leadership teams.
- Successfully communicated with entities inside and outside of business.
Operations Training Manager
U.S. Army Reserve Command
06.2014 - 09.2017
- Maintained detailed records of employee progress throughout the entirety of their respective training journeys.
- Managed the operations training budget, allocating resources strategically for maximum impact on employee development.
- Improved training efficiency by developing and implementing comprehensive operational training programs for all staff members.
- Optimized scheduling processes to minimize downtime during critical operational periods while still ensuring access to essential trainings.
- Evaluated the success of training programs through various metrics, making adjustments as necessary to optimize results.
- Aligned operations training strategies with overall business objectives, supporting the organization''s growth and success.
Flight Dispatcher
U.S. Army Reserve Command
02.2011 - 06.2014
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving initiatives.
- Improved operational efficiency by maintaining accurate records of flight plans, crew schedules, and aircraft maintenance logs.
- Maximized passenger satisfaction by addressing concerns promptly and professionally while adhering to company guidelines for compensation or rebooking as needed.
- Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
Education
Bachelor of Arts - Psychology
University of Colorado- Colorado Springs
Colorado Springs, CO06.2030
Associate of Arts - Multidisciplinary Studies
Houston Community College
Houston, TX12.2019
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Assertiveness
- Substance Use Screening
- Substance Abuse Knowledge
- Client Advocacy
- Career Development
- Workforce Planning
- Training Metrics
- Training Evaluation
Languages
Spanish
Native or Bilingual
Timeline
Operations Supervisor
U.S. Army Reserve Command
09.2017 - 08.2022
Operations Training Manager
U.S. Army Reserve Command
06.2014 - 09.2017
Flight Dispatcher
U.S. Army Reserve Command
02.2011 - 06.2014
Bachelor of Arts - Psychology
University of Colorado- Colorado Springs
Associate of Arts - Multidisciplinary Studies
Houston Community College
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