Hi, I’m
Debashree Pattanayak
Bound Brook,NJ
Summary
As a Senior Technical Writer at Nokia, I have over five years of experience in producing high-quality documentation for complex technical products, specializing in the Nokia Rapport Session Border Controller within the Nokia IMS Communications Solutions. My mission is to provide clear, concise, and user-centric information that meets the needs of the customers and the stakeholders.
I have a proven track record in planning document release cycles, executing GUI testing, and ensuring the accuracy of information through diligent research on industry trends. I am adept at handling maintenance releases, and customer tickets, and maintaining Content Management Systems (CMS), application access, and workflow administration. I am also skilled in collaborating with cross-functional teams, designing and implementing templates, preparing and presenting detailed reports, and contributing to the development and maintenance of various specifications and guidelines.
Overview
5
years of professional experience
Work History
Nokia and Alcatel-LucentBangalore, India
Senior Technical Writer
08.2013 - 05.2016
Job overview
- Working on Nokia Rapport Session Border Controller, an important component of the Nokia IMS Communications Solutions
- Responsible for planning the document release cycle, knowledge transfer from the development team for new features, GUI testing of new features, developing and publishing user guides, release notes, admin guides, installation guides, handling maintenance releases and customer tickets, documentation review from other projects, maintaining CMS, application access, account administration, and workflow administration.
- Developed technical documentation for software applications, including user guides and online help systems.
- Created content for various web-based projects, such as tutorials and FAQs.
- Composed technical documents based on the feedback of customers, engineers, and product managers.
- Researched industry trends to ensure accuracy of information in documents.
- Organized project files and maintained version control records for all documents created.
ABB Ability Innovation CenterBangalore, India
Senior Technical Writer
08.2012 - 06.2013
Job overview
- Working with the Quality Management team, creating and modifying training materials, creating templates, preparing reports on Test Case, Bug, Test plan progress, Task, MRS, PRS, and SRS, creating and modifying guidelines for document management.
- Collaborated with cross-functional teams to design, implement, and maintain quality control processes.
- Reviewed manufacturing process specifications for accuracy and completeness.
- Provided training on quality management system policies and procedures to staff members.
Ample SoftwaresBangalore, India
Technical Writer
07.2011 - 07.2012
Job overview
- Working with the Quality Management team, prepared user guides and technical reports for different projects, prepared Business Plans and Proposals.
- Conducted root cause analysis on customer complaints and identified corrective actions.
- Analyzed customer feedback and data to identify areas of improvement in product quality.
Education
BPUT University
Graduation from Electronics and Telecommunication Engineering
University Overview
Percentage: 78.4%
Council of Higher Secondary Education
Higher Secondary from Science
University Overview
Percentage: 73.2%
ICSE Board
High School
University Overview
Percentage: 90.2%
Skills
- Content Editing
- Manual Writing
- User Documentation Production
- Audience Adaptation
- Graphics Creation
- External Team Collaboration
- Publication Development
- Networking
- Layout Development
- English Fluency
- Document Library Development
Timeline
Senior Technical Writer
Nokia and Alcatel-Lucent
08.2013 - 05.2016
Senior Technical Writer
ABB Ability Innovation Center
08.2012 - 06.2013
Technical Writer
Ample Softwares
07.2011 - 07.2012
BPUT University
Graduation from Electronics and Telecommunication Engineering
Council of Higher Secondary Education
Higher Secondary from Science
ICSE Board
High School
Customer Documentation Deliverables
- Online Help
- User Guides
- Reports
- Release Notes
- Software Licensing documents
- Videos
- Mobile help
Tech Writing Tools Experience
- PTC Arbotext Editor 5.3
- Microsoft Office 365
- Adobe Frame maker
- Adobe RoboHelp 8
- Adobe Captivate
- Adobe Illustrator
- Adobe Acrobat
- OXygen
- Adobe Photoshop
- MS Visio
- SnagIt 8.0
- Camtasia Studio
- CorelDRAW
- Confluence
Expertise And Strengths
- Precise documentation and clear communication skills.
- Working knowledge of DITA and experience working with Content Management Systems (CMS).
- Planning, developing, and maintaining technical content for different project requirements.
- Researching complex source material for documentation projects.
- Experience migrating content from one framework to another.
- Self-directed and effective working independently, yet equally comfortable contributing in a global team environment.
- Interaction with cross-functional teams, different business groups, and other documentation teams.
- Identification and implementation of standards and process improvements.
- Active participation in or lead special projects/initiatives outside the scope of regular tasks.
- Excellent analytical and problem-solving skills.
- Leadership skills and ability to mentor and supervise junior writers.
Hobbies and Interests
- Photography and photo editing using Lightroom and Photoshop.
- Avid foodie and enjoys cooking.
- Born artist, creates baskets using newspapers and engages in craft activities.
- Enjoys painting and decorating living space.
- Fitness enthusiast, practices gymming and yoga daily.
Disclaimer
I hereby declare that all the above information is true to the best of my knowledge and belief.
Customer Documentation Deliverables
- Online Help
- User Guides
- Reports
- Release Notes
- Software Licensing documents
- Videos
- Mobile help
Tech Writing Tools Experience
- PTC Arbotext Editor 5.3
- Microsoft Office 365
- Adobe Frame maker
- Adobe RoboHelp 8
- Adobe Captivate
- Adobe Illustrator
- Adobe Acrobat
- OXygen
- Adobe Photoshop
- MS Visio
- SnagIt 8.0
- Camtasia Studio
- CorelDRAW
- Confluence
Expertise And Strengths
- Precise documentation and clear communication skills.
- Working knowledge of DITA and experience working with Content Management Systems (CMS).
- Planning, developing, and maintaining technical content for different project requirements.
- Researching complex source material for documentation projects.
- Experience migrating content from one framework to another.
- Self-directed and effective working independently, yet equally comfortable contributing in a global team environment.
- Interaction with cross-functional teams, different business groups, and other documentation teams.
- Identification and implementation of standards and process improvements.
- Active participation in or lead special projects/initiatives outside the scope of regular tasks.
- Excellent analytical and problem-solving skills.
- Leadership skills and ability to mentor and supervise junior writers.
Hobbies and Interests
- Photography and photo editing using Lightroom and Photoshop.
- Avid foodie and enjoys cooking.
- Born artist, creates baskets using newspapers and engages in craft activities.
Disclaimer
I hereby declare that all the above information is true to the best of my knowledge and belief.
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