DEBBIE BERMEA

• Resolved patient inquiries through effective communication and problem-solving techniques.
• Maintained accurate records of patient interactions and transactions using CRM software.
• Assisted in training new team members on customer service protocols and systems.
• Collaborated with cross-functional teams to address complex customer issues efficiently.
• Handled escalated calls efficiently, finding satisfactory resolutions for both patient and the company alike.
• Conducted training sessions for team members, ensuring consistent level of service across team.
• Participated in training programs to enhance product knowledge and customer service skills.
• Resolved escalated patient issues, restoring confidence in company's commitment to service excellence.
• Investigated and resolved patient inquiries and complaints quickly.
• Maintain HIPAA compliance in every interaction.
• Extensive knowledge of health insurance types, coverages, benefits, billing practices, coding, insurance followup.

• Observed strict procedures to protect sensitive patient information, including medical records and payment data, as well as HIPAA regulations
• Made contact with insurance carriers to discuss policies and individual patient benefits
• Assured timely verification of insurance benefits following denials and zero-pays
• Maintained strong knowledge of basic medical terminology to better understand services and coverage
• Resubmitted claims to Billers after change in plan or account adjustment editing to achieve financial targets and reduce outstanding debt
• Employed effective time management and prioritization when dealing with coordination of workload and reports
• Ensured compliance with policies and quality standards to maintain consistency in quality of insurance collections
• Insurance and benefits verification
• Obtain preauthorizations for procedures and appointments

• Team management of 800 international independent sales consultants / Personal sales

Degree incomplete