Debbie Bickleman
Lewes,DE
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
13
13
years of professional experience
Work History
Bartender Server
kindle restaurant
Lewes , Delaware
05.2021 - 09.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
Bartender Manager
hideout bar and arcade
Rehoboth Beach, Delaware
04.2020 - 09.2022
- Assisted in resolving customer complaints or issues quickly and courteously.
- Enforced all state laws pertaining to the sale of alcohol, tobacco, food items.
- Promoted a safe working environment by adhering to safety regulations and policies.
- Maintained up-to-date knowledge of current drink recipes and promotions.
- Provided exemplary customer service at all times while interacting with patrons.
Private Club Bar Manager
lewes rehoboth moose lodge
Lewes, Delaware
09.2011 - 03.2020
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Implemented strategies designed to increase revenue through upselling techniques.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Freedom High School
Bethlehem, PA06-1987
Skills
- Health codes compliance
- Menu Memorization
- Suggestive Selling
- Basic accounting
- Payment Processing
- Food Service
- Food Running
- Beverage Preparation
- Professional Appearance
- Courteous
- Service-oriented mindset
- Customer Service
serving experience as well
- I love to bartend I do have experience in serving as well . Serving and bartending is what i love to do .
Timeline
Bartender Server
kindle restaurant
05.2021 - 09.2024
Bartender Manager
hideout bar and arcade
04.2020 - 09.2022
Private Club Bar Manager
lewes rehoboth moose lodge
09.2011 - 03.2020
High School Diploma -
Freedom High School