Debbie Bobo
Yale,OK
Summary
Dynamic professional with extensive experience in hospitality and customer service, notably at McDonald's of Henryetta. Proven expertise in cash handling and complaint resolution, enhancing guest satisfaction. Recognized for streamlining operations and fostering team collaboration, resulting in improved service delivery and operational efficiency. Committed to maintaining high standards in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Waitress
Crossroads Dinner
Bristow, OK
07.2019 - 08.2019
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge and recommendations to enhance guest experience.
- Managed cash handling and processed transactions accurately and efficiently.
- Maintained cleanliness and organization of dining area to uphold health standards.
- Adapted quickly to changing demands and prioritized tasks effectively during busy shifts.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and repeat business.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Cook's Assistant
Rainbow Nursing Home
Bristow, OK
05.2019 - 07.2019
- Assisted in food preparation and cooking processes, ensuring adherence to hygiene standards.
- Operated kitchen equipment efficiently, maintaining safety protocols and cleanliness
Direct Support Professional
Bisos
Sapulpa, OK
06.2018 - 10.2018
- Assisted individuals with daily living activities, promoting independence and personal growth.
- Implemented individualized support plans to enhance client engagement and well-being.
- Monitored client progress and documented behavioral changes for review by supervisors.
- Communicated effectively with clients to build trust and rapport, enhancing service delivery.
- Provided assistance during crisis situations, applying de-escalation techniques to manage behaviors effectively.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
Phone Representative
Customer Care Llc
Sapulpa, OK
05.2017 - 04.2018
- Answered customer inquiries promptly and accurately, enhancing overall satisfaction.
- Maintained detailed records of calls and transactions to ensure accurate reporting.
- Adapted quickly to new processes and tools, improving response times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Identified upselling opportunities to increase revenue generation.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
General Manager
McDonald's of Henryetta
Henryetta, OK
08.2001 - 09.2013
- Oversaw daily operations, ensuring adherence to quality and safety standards.
- Streamlined processes to enhance efficiency across various departments.
- Managed employee performance through regular feedback and development initiatives.
- Developed operational strategies to improve customer satisfaction and retention.
- Implemented training programs to enhance team skills and productivity.
- Coordinated inventory management, optimizing stock levels for operational needs.
- Analyzed performance metrics, identifying areas for improvement in service delivery.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Business - Business Administration And Management
Hamburger University
Chicago, IL10.2014
Skills
- Cash handling
- Safe food handling
- Hospitality service expertise
- Handling complaints
- Customer service
- Point of sale operation
Timeline
Waitress
Crossroads Dinner
07.2019 - 08.2019
Cook's Assistant
Rainbow Nursing Home
05.2019 - 07.2019
Direct Support Professional
Bisos
06.2018 - 10.2018
Phone Representative
Customer Care Llc
05.2017 - 04.2018
General Manager
McDonald's of Henryetta
08.2001 - 09.2013
Business - Business Administration And Management
Hamburger University