Debbie Braselton
Bradenton,FL
Summary
Proven Insurance Agent with a track record of enhancing client satisfaction through exceptional service and professionalism at Mariners General Insurance Group. Expert in policy renewals and adept at fostering client loyalty through personalized insurance solutions. Skilled in customer service and licensed insurance sales, consistently meeting regional goals without exceeding a numerical percentage.
Professional insurance specialist with track record of delivering client-focused solutions and driving positive outcomes. Adept at navigating complex policies, risk assessment, and customer relationship management. Strong team collaborator, adaptable to changing needs, and consistently reliable in achieving organizational goals. Skilled in sales strategies, policy analysis, and client advisory services.
Overview
15
15
years of professional experience
Work History
Insurance Agent/CSR
Mariners General Insurance Group
08.2014 - 01.2025
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Insurance Agent/CSR
Ken Christy Insurance Agency
01.2013 - 08.2014
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
Insurance Agent
AFLAC
01.2010 - 11.2012
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
Education
High School Diploma -
Manatee High School
Bradenton, FLSkills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
Timeline
Insurance Agent/CSR
Mariners General Insurance Group
08.2014 - 01.2025
Insurance Agent/CSR
Ken Christy Insurance Agency
01.2013 - 08.2014
Insurance Agent
AFLAC
01.2010 - 11.2012
High School Diploma -
Manatee High School
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