Isabella Bland
Riverview,FL
Summary
Authorized to work in the US for any employer Responsible Insurance Agent provided customer support to clients needing assistance with service plans. Researched inquiries, answered questions and offered solutions to resolve issues. Considered valuable team player with great organizational skills.
Overview
13
13
years of professional experience
Work History
Insurance Agent/CSR
Farmers insurance the Felder’s agency
01.2022 - Current
- Writing auto and home quotes
- Assisting customers with changes to policy’s
- Answering calls
Transaction Processing officer
Digital Risk LLC, LPL
08.2019 - 12.2021
- Transferring money with ach form for non-retirement Accounts, Processing on demand , periodic request, etc....
Front Desk Receptionist
First Choice Pediatrics Inc
05.2016 - 07.2019
- Setting appointments, outbound and inbound calls, check ins and check outs .
Customer Service
AeI, Direct TV
01.2015 - 04.2015
- Processing and completing background checks
- Setting customers up for Direct TV
- Creating account numbers
- Modifying orders and changing equipment time of install
- Working with customers to help them with their service and better help them understand the service and what AEI provides
Cashier
Mc Donald's
01.2011 - 01.2014
- Food prep
- Cook (when needed)
- Maintained a clean workspace
- Maintained dining area
- Took customer orders
- Assisted managers in placing food orders
- Inventory
- Trained new employees in all positions
Education
4-40 Customer Service Representative -
Andy Beverly
Tampa, FLAssociate Business Managment - Small Business Management
DeVry University-Tampa East
Tampa, FL11.2023
Dipolma - High School
Lyman High School
Longwood, FL05.2014
Skills
- Customer Service Skills (12 years)
- Policy Management
- Change Request Processing
- Critical Thinking
- Membership Inquiries and Renewals
- Understanding Customer Needs
- Identifying Opportunities
- Client Relations Skills
- Microsoft Works
- Conflict Resolution Techniques
- Revenue Quotas
- Resolving Customer Issues
- Process Transactions
- Document and Records Management
Timeline
Insurance Agent/CSR
Farmers insurance the Felder’s agency
01.2022 - Current
Transaction Processing officer
Digital Risk LLC, LPL
08.2019 - 12.2021
Front Desk Receptionist
First Choice Pediatrics Inc
05.2016 - 07.2019
Customer Service
AeI, Direct TV
01.2015 - 04.2015
Cashier
Mc Donald's
01.2011 - 01.2014
4-40 Customer Service Representative -
Andy Beverly
Associate Business Managment - Small Business Management
DeVry University-Tampa East
Dipolma - High School
Lyman High School
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