Debbie Brown
Vancouver,WA
Summary
Proven Customer Service Representative at Fleetlogix, adept in critical thinking and relationship building, significantly enhanced customer loyalty and satisfaction. Excelled in high-stress situations and mentoring new hires, showcasing exceptional active listening and data entry skills. Achieved notable success in fostering client retention and safety at Barkzone, demonstrating a unique blend of hard and soft skills.
Overview
2023
2023
years of professional experience
Work History
Customer Service Representative
Fleetlogix
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
DoorDash
11.2019 - 12.2022
Lead Groomer
Barkzone
09.2015 - 04.2017
- Enhanced client retention through excellent communication skills and personalized grooming recommendations.
- Continually updated knowledge on latest trends in pet styling techniques through training sessions and workshops to stay ahead in the industry competition.
- Improved customer satisfaction by providing high-quality grooming services and addressing individual pet needs.
- Implemented safety protocols for the handling and care of pets, resulting in a decrease in incidents within the salon.
- Developed strong relationships with clients through active listening and empathy for their concerns regarding their pets'' grooming needs.
Education
Interior Design -
Bassist College
Portland, ORGraduate Certificate - General Studies
Sunset High
Beaverton, OR1987
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
Timeline
Customer Service Representative
DoorDash
11.2019 - 12.2022
Lead Groomer
Barkzone
09.2015 - 04.2017
Interior Design -
Bassist College
Graduate Certificate - General Studies
Sunset High
Customer Service Representative
Fleetlogix
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