Debbie Cox
Canadian,OK
Summary
Training and staff development professional experienced in evaluating employee training needs, developing curriculum and lesson plans, and delivering classroom and hands-on instruction. Skilled in coordinating pre-service and in-service programs, maintaining training records, scheduling sessions, supervising training staff, and conducting workshops to improve employee performance. Proven ability to prepare reports, evaluate participant outcomes, and support facility or regional training operations while ensuring adherence to policies and standards.
Overview
12
12
years of professional experience
Work History
MEDICAL CLINIC OFFICE MANAGER
Carl Albert Community Mental Health
09.2019 - Current
- Manage coordination with clients, doctors, drug court personnel, case managers, IPS, insurance companies, and the Social Security office
- Formulated and upheld office policies and procedures for consistent operational governance. Directed staff training programs covering fire, weather emergencies, and active shooter situations. Facilitated workplace violence prevention workshops to strengthen staff awareness. Enforced environmental safety measures to safeguard employee health and safety.
- Ensure activation of all necessary safety precautions to protect both staff and clients.
- Executed monthly fire extinguisher inspections to maintain safety regulations. Coordinated quarterly fire drills, increasing awareness and response capabilities among staff.
- Managing administrative and nursing teams' performance schedules and training.
- Coordinating patient registration workflow and organizing appointments for clinical staff
- Arranging and preserving health records and employee documentation
- Management of medical and office supplies
- Maintain compliance with existing healthcare regulations, medical laws, and rigorous ethical standards.
PATIENT REPRESENTATIVE
Change HealthCare
04.2017 - 07.2019
- Manage interactions with patients, medical professionals, DHS representatives, and Social Security office
- Onboard new employees in policies and procedures.
- Prepare detailed daily and monthly reports incorporating financial statements and daily patient census information
- Evaluate patients daily for social security disability assistance and Medicaid
- Maintain records of employee continuing education credits
- CPR certification and first aid training
- Self-defense measures to ensure patient safety
FINANCIAL COUNSELOR
McAlester Regional Health Center
10.2015 - 04.2017
- Screen self-pay patients for insurance, Indian Health, Medicaid, and Medicare (prepares Notification for Date of Service Acknowledgement)
- Charity Care (run credit reports, end of the month reports, charity adjustments)
- Aid patients in applying online for Medicaid and SSI
- Set up patient payment arrangements (accept payments and settlements)
- Perform all inpatient Pre-Authorizations.
- Enroll newborns on Medicaid.
- Work closely with the hospital’s Social Workers.
SPECIALTY CLINIC MANAGER
McAlester Regional Health Center
07.2014 - 01.2015
- Supervise the day-to-day functions of 3 clinics featuring 6 physicians. Clinics include Pulmonology Cardiology and General Surgery
- Directed recruitment efforts for staff and organized new physician orientation in conjunction with IT training.
- Manage physician schedules across the clinic, hospital, and corresponding procedures.
- Supervise workflows of each clinic to uphold quality patient care through implementation of excellence standards followed by front office staff, nurses, and physicians.
- Control clinic budgets, coordinating payroll, receivables, and accounts payable.
- Entered charges for insurance claims, covering any denials and pre-certifications.
- Run monthly financial and productivity reports.
- Accountable for scheduling facility repairs and preventive maintenance.
Education
Some College (No Degree) - Sociology And Business Administration
Southeastern Oklahoma State University
Durant, OKSkills
- Office administration
- Employee training
- Patient relations
- Insurance coordination
- CPR/AED
- Facility management
- Employee performance evaluations
- Personnel management
Timeline
MEDICAL CLINIC OFFICE MANAGER
Carl Albert Community Mental Health
09.2019 - Current
PATIENT REPRESENTATIVE
Change HealthCare
04.2017 - 07.2019
FINANCIAL COUNSELOR
McAlester Regional Health Center
10.2015 - 04.2017
SPECIALTY CLINIC MANAGER
McAlester Regional Health Center
07.2014 - 01.2015
Some College (No Degree) - Sociology And Business Administration
Southeastern Oklahoma State University