Elizabeth Hudson
Nesbit,MS
Summary
Dedicated clinic office manager known for strong attention to detail and exceptional patient relations. Achieved significant improvements in patient retention and satisfaction through effective process implementation and team leadership.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Clinic Office Manager , Medical Biller & Coder
Advanced Physical Therapy, LLC
Olive Branch, MS
11.2024 - Current
- Managed daily clinic operations to ensure efficient patient flow and appointment scheduling.
- Coordinated communication between healthcare providers and patients to enhance service delivery.
- Implemented electronic health record system for streamlined patient documentation and data accuracy.
- Trained new staff on office procedures, promoting consistency in patient care practices.
- Developed administrative processes that improved operational efficiency and reduced wait times.
- Monitored billing processes, ensuring accurate coding and prompt insurance claims submission.
- Facilitated team meetings to address workflow challenges and foster collaborative problem-solving.
- Established a robust system of performance metrics and regular reporting to track clinic progress and make data-driven decisions.
- Secured a high rate of patient retention by establishing strong rapport with patients, addressing concerns promptly, and providing personalized care experiences.
- Developed in-depth knowledge of insurance policies to assist patients in understanding coverage options and navigating billing processes more efficiently.
- Improved patient satisfaction by streamlining front office operations and enhancing communication between staff and patients.
- Oversaw facility maintenance to ensure cleanliness, safety, and compliance with relevant regulations at all times.
- Negotiated with vendors and suppliers to secure cost-effective contracts for essential equipment and services, contributing to overall financial stability for the clinic.
- Ensured adherence to HIPAA guidelines regarding patient privacy by training employees on best practices for handling sensitive information securely.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Developed policies and procedures for effective pharmacy management.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Processed and submitted medical claims to insurance providers, ensuring compliance with industry regulations.
- Reviewed patient billing statements for accuracy, resolving discrepancies efficiently to enhance patient satisfaction.
- Utilized electronic health record (EHR) systems for data entry and retrieval, streamlining billing processes.
- Communicated with healthcare providers regarding coding issues to facilitate timely reimbursements.
- Monitored accounts receivable reports, identifying trends and addressing delays in payment collections.
- Assisted in training new team members on billing procedures and software applications for improved team performance.
- Implemented process improvements that reduced claim rejection rates through diligent follow-up protocols.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Collected payments and applied to patient accounts.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Posted payments and collections on regular basis.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
- Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
- Liaised between patients, insurance companies, and billing office.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
- Delivered timely and accurate charge submissions.
- Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
- Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.
- Supported efficient scheduling practices by verifying patient eligibility and coverage prior to appointments.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Established strong relationships with insurance representatives, facilitating prompt resolution of billing issues.
- Resolved discrepancies in accounts receivable reports, contributing to improved cash flow management.
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
- Organized filing system for patient records, expediting access to essential documents when needed.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Reviewed outstanding balances owed by patients; initiated collection actions if necessary resulting in improved account recovery efforts.
- Assisted patients in understanding insurance benefits, leading to a positive experience during their visit.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Streamlined billing processes by implementing efficient procedures to improve accuracy and reduce errors.
- Negotiated with insurance providers to resolve payment disputes, ensuring fair compensation for services rendered.
- Streamlined patient billing process, resulting in reduced processing time by implementing efficient coding practices.
- Reduced instances of denied claims, carefully reviewing and rectifying coding errors before submission.
- Maintained up-to-date knowledge of billing software and healthcare regulations, contributing to department's compliance and efficiency.
- Facilitated seamless collaboration between billing department and healthcare providers to ensure accurate billing information.
- Scanned and uploaded medical records into electronic medical records system.
- Followed exact procedures for handling transfers and other releases of medical records.
- Tracked and monitored requests for medical records release.
- Assisted in preparation of medical reports for external parties.
- Generated and maintained statistical data related to medical records.
- Sorted and distributed incoming and outgoing medical records.
- Processed and tracked requests for medical records from external organizations.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Verified accuracy of patient information in medical records.
- Input data into computer programs and filing systems.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
- Maintained accuracy, completeness, and security for medical records and health information.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Followed up with medical staff regarding missing information in patient records.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Generated reports to identify coding trends and discrepancies.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Monitored changes in coding regulations to provide recommendations for compliance.
- Verified signatures and checked medical charts for accuracy and completion.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Expedited project completion timelines with strong time management skills and adherence to deadlines.
- Delivered consistent results under pressure by prioritizing tasks effectively during periods of high workload or tight deadlines.
- Facilitated knowledge sharing within the team by conducting regular code reviews, training sessions, and workshops on relevant topics.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Maintained high coding standards by adhering to industry best practices and staying current with emerging technologies.
- Identified areas for improvement in coding workflows, contributing to increased efficiency within the team.
- Supported billing processes by ensuring timely submission of coded claims for reimbursement.
- Adapted quickly to changes in coding guidelines and regulations, maintaining up-to-date knowledge.
- Reviewed medical records for completeness and ensured proper code assignment.
- Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
- Processed patient data accurately using electronic health record systems.
- Maintained confidentiality and compliance with HIPAA regulations in all coding practices.
- Reconciled accounts receivable to general ledger.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Utilized various software programs to process customer payments.
- Collaborated with customers to resolve disputes.
- Maintained accurate records of customer payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Generated monthly billing and posting reports for management review.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Monitored outstanding invoices and performed collections duties.
- Enhanced accuracy of insurance claims with meticulous verification and updating of patient records.
- Achieved significant reduction in outstanding accounts receivables by implementing rigorous follow-up procedures with insurers and patients.
- Amplified revenue recovery efforts by developing targeted approach for handling aged receivables.
- Improved patient satisfaction by providing clear explanations of billing procedures and addressing billing inquiries promptly.
- Advanced department's electronic billing capabilities, leading training sessions for staff on new software features.
- Optimized reimbursement process with insurance companies by establishing effective communication channels.
- Cultivated strong relationships with patients and insurance companies, contributing to environment of trust and mutual respect.
- Conducted detailed analyses of billing cycles to identify patterns and implement strategies for reducing delays in payments.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Fostered culture of continuous improvement, encouraging staff to suggest process enhancements that led to more efficient operations.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Pharmacy Technician Supervisor
Pharm-Care, Inc.
Southaven, MS
01.2000 - 03.2021
- Supervised daily pharmacy operations to ensure compliance with regulations and safety standards.
- Trained and mentored junior pharmacy technicians on medication dispensing protocols and customer service practices.
- Coordinated inventory management, optimizing stock levels and reducing waste through effective ordering processes.
- Implemented workflow improvements that increased efficiency in prescription processing and patient care delivery.
- Collaborated with pharmacists to enhance medication therapy management for improved patient outcomes.
- Monitored performance metrics to identify areas for staff development and operational enhancements.
- Managed scheduling for pharmacy staff, ensuring adequate coverage during peak periods for optimal service delivery.
- Enforced adherence to company policies and procedures, fostering a culture of accountability among team members.
- Facilitated smooth communication between pharmacy staff and healthcare providers to resolve discrepancies or clarify prescription orders as needed.
- Collaborated with pharmacists to optimize patient care, discussing potential drug interactions and therapy adjustments when necessary.
- Developed standard operating procedures for common technician tasks, resulting in more consistent work performance across the team.
- Implemented quality improvement initiatives that streamlined operations, resulting in increased efficiency without sacrificing patient care standards.
- Maintained strict compliance with state regulations, contributing to successful annual inspections and continuous operation licensure.
- Increased customer satisfaction by promptly addressing concerns and providing compassionate assistance during their visit.
- Streamlined inventory management for a well-stocked pharmacy with timely ordering and rotation of stock.
- Assisted in the implementation of new pharmacy software, leading to improved staff productivity and workflow efficiency.
- Expedited prescription filling process by utilizing strong organizational skills to prioritize workload effectively under high-pressure situations.
- Enhanced pharmacy efficiency by training and mentoring new technicians, ensuring adherence to established protocols.
- Reduced medication errors through diligent verification of prescription orders and double-checking of filled prescriptions.
- Proactively addressed potential issues through regular monitoring of equipment maintenance schedules, minimizing downtime and ensuring optimal performance.
- Boosted team morale by fostering a supportive atmosphere while setting expectations for professional growth within the department.
- Contributed to cost-saving measures by identifying opportunities for generic substitutions or therapeutic alternatives where appropriate.
- Established a strong rapport with patients by actively listening to their concerns and providing personalized recommendations for medication management.
- Improved patient outcomes by accurately dispensing medications and providing thorough education on proper usage.
- Ensured patient safety through accurate labeling, packaging, and documentation of dispensed medications.
- Coordinated with other healthcare professionals to optimize patient care plans, incorporating input from multiple disciplines for comprehensive treatment strategies.
- Provided superior customer service by maintaining a welcoming environment while efficiently processing transactions at the point-of-sale system.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Consistently met performance metrics through meticulous attention to detail, increasing overall accuracy rates while reducing medication error rates significantly over time.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supervised 15 pharmacy technicians and coordinated day-to-day assignments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Counted, measured, and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Spearheaded and implemented new projects to expand scope of engagement.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Collaborated with store manager to maintain daily operations.
- Successfully negotiated client contract renewals to create increased revenue.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Developed policies and procedures for effective pharmacy management.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Education
High School Diploma -
S.B.E.C
Southaven, MSHigh School Diploma -
Medical Billing & Coding Certificate - Medical Billing & Coding
Penn Foster
Scranton, PA 07-2026
Skills
- HIPAA compliance
- Office administration
- Medical terminology
- Appointment scheduling
- Healthcare regulations
- Patient relations
- Records management
- Recruitment and hiring
- Insurance coordination
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Team collaboration
- Operational efficiency
- Medication dispensing
- Team building
- HIPAA guidelines
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Operations management
- Clinical staff management
- Goal setting
- Problem identification
- Professionalism
- Employee recruitment and hiring
- Strategic planning
- Schedule management
- Employee work scheduling
- Continuous improvement
- Quality assurance
- Project management
- Process implementation
- Performance monitoring
- Staff scheduling
- Data analysis
- Facility management
- Performance evaluation
- Health information systems
- Records maintenance
- Process improvement
- Medicare compliance
- Professional networking
- Performance metrics
Certification
- Certified Pharmacy Technician License
- Managed & implemented full Pharmacy software transition.
- Implemented multiple EMR, EHR systems in clinic settings both physical therapy clinic & psychiatry clinic
- Piloted a self-dosing device for IDD patients in Tennessee, leading to statewide adoption.
Timeline
Clinic Office Manager , Medical Biller & Coder
Advanced Physical Therapy, LLC
11.2024 - Current
Pharmacy Technician Supervisor
Pharm-Care, Inc.
01.2000 - 03.2021
High School Diploma -
S.B.E.C
High School Diploma -
Medical Billing & Coding Certificate - Medical Billing & Coding
Penn Foster