Debbie Davis
Weirsdale,FL
Summary
Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales. Motivated Telemarketer highly successful at handling inbound and outbound sales calls using scripted communications. Learns systems and program details to resolve issues and offer best-in-class service.
Overview
13
13
years of professional experience
Work History
Telemarketer
Unified Growth Partners
08.2024 - 01.2025
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Asked pertinent questions to understand customer requirements.
- Followed up with customers to solicit further sales.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Participated in ongoing training sessions to stay updated on industry trends and product changes, enhancing overall performance.
- Educated customers on product and service benefits, explaining features and answering questions.
- Set up appointments with interested customers according to schedule availability.
Telesales
Humana
08.2011 - 06.2023
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- I have 31 Health lic. in various States
- Proficient in Medicare knowledge
Education
High School Diploma -
Shawnee Mission West
06.1978
Skills
- Teamwork and Collaboration
- Inbound and outbound calls
- Data entry
- Verbal and written communication
- Negotiation and persuasion
- Relationship building
- Script reading
- Professional communication
- CRM software
- Inbound call management
- Telemarketing expertise
- Call documentation
Timeline
Telemarketer
Unified Growth Partners
08.2024 - 01.2025
Telesales
Humana
08.2011 - 06.2023
High School Diploma -
Shawnee Mission West
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