Summary
Overview
Work History
Education
Skills
Timeline
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Araya Perez

Las Vegas,NV

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

Remote Customer Service Representative

Unified Growth Partners
02.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Calculated correct Medicare Plan Options, updated accounts, and successfully transferred clients to agents for there best benefit options.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Cross-trained and backed up other customer service managers.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Retail Sales Associate

MGMMGM
01.2024 - 03.2024
  • Stocking
  • Cash Handling
  • Preformed Excellent Customer Service
  • Train to be Lead

Barista

Starbucks
05.2023 - 11.2023
  • Coffee Master
  • Served over 100s per day
  • Time Management
  • Cleanliness

Alorica Health Care
03.2021 - 08.2022
  • Cash Handling
  • Hiring Process
  • Inventory
  • Becoming to Manage 37 individuals

Front Desk Associate

Doctor Beez Auto Emporium
01.2017 - 07.2019
  • Managed a team of 35 people from various backgrounds
  • Created new beginnings for customers
  • Cash Handling
  • Management
  • Assistant
  • File Organizer

Education

High School Diploma -

Spring Valley High School
Las Vegas, NV
05.2020

Skills

  • Scheduling
  • Account updating
  • Complaint resolution
  • Customer relationship management (CRM)
  • Recordkeeping strengths
  • Dispute resolution
  • Adaptive team player
  • Service upselling
  • Call escalation
  • Research
  • Documentation
  • Minute taking
  • Money handling
  • CRM software

Timeline

Remote Customer Service Representative

Unified Growth Partners
02.2024 - Current

Retail Sales Associate

MGMMGM
01.2024 - 03.2024

Barista

Starbucks
05.2023 - 11.2023

Alorica Health Care
03.2021 - 08.2022

Front Desk Associate

Doctor Beez Auto Emporium
01.2017 - 07.2019

High School Diploma -

Spring Valley High School

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Araya Perez