Symphony, playing clarinet, bible study, sight seeing, family friends
Job Search Status
Open to workDesired start date: 2 weeks notice
Work Type
Part TimeLocation Preference
RemoteHybridOpen to relocation: No
Open To Work
Debbie Grace
Customer Service
Colorado Springs,CO
Work Preference
Summary
Dedicated Customer Service professional with knowledge of personable service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
Work History
Client Service Representative
Multiple Sclerosis Alliance of Southern Colorado
Colorado Springs, CO
11.2023 - Current
- Worked with clients to obtain healthy self esteem.
- Involvment with clients in exercise and physical therapy classes.
- Used case management to obtain to obtain needed resourses for self-sufficiency. searched for donations to provide durable medical equipment, assistance with resources to retrofit homes,advocacy.
- Education and Knowledge: Telephone and one-on-one consultation about their disease and symptoms of Multiple Sclerosis.
- Aided support groups and social groups to enhance report
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Utilized active listening skills to identify client needs and provide appropriate solutions.
Customer Service Representative
Weight Watchers
03.2004 - 05.2020
- Trained staff on operating procedures and company services.
- Delivered exceptional customer service with one on one & facilitated workshops.
- Offered individualized assistance to customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Colorado Community College
Colorado Springs, COCertificate - Medical Assistant
National Education Center
Phoenix, AZLife Bible College Missions
Los Angeles, CAInterests
Skills
- Video Calls & Zoom
- Digital tools
- Telephone communications with excellent phone etiquette
- Kind & professional customer relations
- Conflict resolution with problem solving
- Relationship building
- Email support
- Staff education and training
- Facilitator and speaker
- Resiliance
- Empathy
- Time management
- Patience and composure
Timeline
Client Service Representative
Multiple Sclerosis Alliance of Southern Colorado
11.2023 - Current
Customer Service Representative
Weight Watchers
03.2004 - 05.2020
Colorado Community College
Certificate - Medical Assistant
National Education Center
Life Bible College Missions