Debbie J. Douglas

• Executed accurate and timely fulfillment of customer orders, ensuring high satisfaction through dependable delivery services.
• Achieved 5-star ratings through customer feedback collection. Currently holding Diamond cart status maintenance by monitoring inventory levels. Contributed to team efforts in enhancing product visibility.

• Oversaw and coordinated dispatch of over 100 OTR truckloads weekly, including full truckload, flatbed, specialized heavy haul, expedited, and LTL shipments.
• Ensured high customer satisfaction by promptly addressing route changes, delays, and early delivery issues.
• Cultivated robust partnerships with carriers to enhance availability and reliability.
• Spearheaded operational efficiency initiatives through implementation of cost-effective routing and load optimization strategies.
• Guaranteed precision of client data in TMS systems and facilitated sales support through price quoting and PO processing.

• Managed a pipeline of over 40 loans, consistently meeting stringent deadlines and ensuring compliance with TRID regulations.
• Guided clients through loan processes, ensuring seamless navigation and exceptional service delivery.
• Assisted with income calculations for tax returns. Supported clients in understanding credit reports. Helped identify potential issues in financial documents.
• Assessed loan files to verify documentation sufficiency for informed decision-making.
• Assisted in reviewing loan packages for compliance with company and investor standards. Supported underwriters by promptly communicating issues identified in credit reports. Aided in calculating income and verifying appraisal accuracy.
• Reviewed files and approved conditions to support timely processing. Assisted in transferring files to facilitate efficient clearance for closing. Provided clients with regular updates on loan application status through phone and email communication.

Facilitated borrower assistance with escrow details and oversaw online mortgage profiles to ensure accurate fund application.

Facilitated client support in loss mitigation and forbearance protection strategies.

Reviewed/ assessed delinquent loans for foreclosure potential and implemented loss mitigation policies to reduce loan losses.