Debbie Maas
Ramsey,MN
Summary
Banquet Captain with a proven record of training staff, leading pre-shift meetings, and supporting room setup and event readiness. Skilled in guest relations, food safety, and fast problem-solving, with a focus on accurate service and seamless banquet operations.
Overview
27
27
years of professional experience
Work History
Banquet Captain
Magna Hospitality/Marriott
Minnetonka, Minnesota
06.1999 - 10.2026
- Guided banquet staff in adherence to Marriott service standards and function sheets to enhance guest experience.
- Managed food and beverage service during weddings, meetings, and private events.
- Directed food and beverage service during weddings, meetings, and private events.
- Reviewed banquet event orders with kitchen and catering teams to support accurate event execution.
- Monitored event flow and adjusted staffing for smooth banquet operations.
- Resolved guest concerns quickly while maintaining professional Marriott hospitality standards.
- Assisted with event setup, table arrangement, and room readiness for guest functions.
- Trained staff on service etiquette, timing, and guest request handling.
- Led pre-shift meetings to align staff on daily events, tasks, and expectations for seamless service.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Collaborated closely with catering managers on upcoming events and their needs.
- Trained new employees on proper sanitation practices, customer service etiquette.
- Compiled detailed event reports to identify successes and inform operational enhancements.
Education
High School Diploma -
Anoka High School
Skills
- Banquet management
- Event logistics
- Event setup
- Event order review
- Hospitality management
- Staff supervision
- Service excellence
- Guest relations
- Food handling
Timeline
Banquet Captain
Magna Hospitality/Marriott
06.1999 - 10.2026
High School Diploma -
Anoka High School