Debbie Martin
Dublin,Ohio
Summary
Experienced executive leader with a focus on luxury patient experience and operational excellence. Proven track record in developing high-performing teams and enhancing organizational culture during periods of growth and transition. Expertise includes staff development, compliance, inventory management, and optimizing patient journeys from initial contact to retention. Committed to fostering environments that prioritize team success and patient satisfaction while ensuring operational efficiency.
Overview
8
8
years of professional experience
Work History
Executive Director of Patient Experience & Team Development
Jiva Med Spa
Dublin, Ohio
04.2024 - Current
- Led patient experience initiatives across multiple locations, achieving high satisfaction and retention.
- Directed staff performance management, including coaching, evaluations, onboarding, and disciplinary actions.
- Managed PTO requests, schedule adjustments, and accurate record-keeping in Zenoti.
- Coordinated staff treatments, ensuring compliance, documentation, and proper approvals.
- Oversaw inventory operations, including forecasting, ordering, audits, and vendor management.
- Maintained facility standards, routine maintenance, vendor services, and IT equipment tracking.
- Optimized business performance through KPI tracking, incentive program management, and process improvements.
- Managed software systems, schedule updates, and provider onboarding.
- Built and maintained vendor relationships, negotiated contracts, and organized educational events.
- Provided operational support for patient inquiries, staff supervision, compliance, and financial tracking.
Medspa Manager
Blanchard Valley Hospital
Findlay, Ohio
04.2018 - 01.2024
- Oversaw daily medspa operations, including staff scheduling, patient services, and treatment coordination.
- Managed inventory, vendor relations, and ensured compliance standards.
- Improved patient retention and business performance through operational efficiencies and service excellence.
Education
Aesthetician License -
Certifications, Licensure & Executive Training
Skills
- Patient Experience & Retention
- Staff Leadership, Training & Development
- Inventory & Vendor Management
- Scheduling & PTO Oversight
- Medspa Treatments & Aesthetic Knowledge
- EMR / POS Systems
- Facility & Compliance Management
- KPI Monitoring & Business Development
- Customer Service & Service Recovery
References
Available upon request.
Professional Highlights And Achievements
- Increased patient retention and satisfaction through improved service recovery and follow-up protocols.
- Streamlined inventory management, reducing waste and ensuring consistent product availability.
- Developed and implemented staff training programs, resulting in improved team performance and engagement.
- Optimized scheduling processes to enhance efficiency and coverage across multiple locations.
Timeline
Executive Director of Patient Experience & Team Development
Jiva Med Spa
04.2024 - Current
Medspa Manager
Blanchard Valley Hospital
04.2018 - 01.2024
Aesthetician License -
Certifications, Licensure & Executive Training