Tennis
Natalie Ellingson
Chiropractic Technician
Saint Paul,MN
Summary
Results-driven healthcare operations leader with over 15 years of progressive leadership experience spanning senior living, orthopedic specialty care, chiropractic medicine, and client-focused sales. Proven success managing departments, leading cross-functional teams, hiring and developing employees, improving operational efficiency, and driving business growth. Experienced in healthcare administration, patient education, marketing initiatives, employee development, and clinical operations, with extensive knowledge of spine anatomy, musculoskeletal conditions, medical terminology, and clinical documentation. Recognized for building collaborative teams, improving processes, and delivering exceptional patient and customer experiences.
Overview
16
16
years of professional experience
Work History
Chiropractic Technician
White Chiropractic & Disc Centers of America
Burnsville, MN
10.2025 - Current
- Independently manage a daily patient schedule while administering therapeutic treatments, coordinating clinical operations, and ensuring an exceptional patient experience within a fast-paced chiropractic practice.
- Administer spinal decompression, knee decompression, SoftShock therapy, Class IV laser therapy, therapeutic ultrasound, EMS, and rehabilitative therapies while monitoring patient progress and ensuring treatment effectiveness.
- Educate patients on treatment plans, therapeutic modalities, and wellness recommendations to improve understanding, engagement, and adherence to care plans.
- Complete accurate clinical documentation and maintain detailed patient records to support continuity of care and regulatory compliance.
- Coordinate scheduling, appointment management, patient communication, payments, and front-office responsibilities while maintaining efficient daily clinic operations.
- Train and mentor newly hired staff on clinical procedures, documentation standards, office workflows, and patient care protocols to ensure consistent onboarding and quality patient care.
- Develop presentations, patient education resources, brochures, seminar materials, flyers, and social media content while collaborating with providers and administrative staff to support marketing initiatives, improve workflow efficiency, strengthen communication, enhance the patient experience, and contribute to practice growth.
Clinical Assistant / Medical Scribe
Twin Cities Orthopedics
Edina, MN
06.2022 - 07.2025
- Partnered directly with orthopedic spine surgeons and interventional pain physicians in a high-volume specialty practice, assisting with clinical procedures, coordinating patient care, and supporting efficient clinic operations while delivering exceptional patient care, including preparing injections, changing wound dressings, removing sutures and staples, and coordinating prescription requests.
- Coordinated patient flow, provider schedules, referrals, disability paperwork, and prescription requests to enhance clinic efficiency.
- Educated patients on procedures and treatment plans while delivering compassionate support to ensure understanding and adherence to follow-up care.
- Collaborated closely with physicians, nurses, radiology staff, medical assistants, and administrative teams to ensure seamless coordination of care.
- Served as one of the primary trainers for 10+ newly hired clinical staff, providing hands-on instruction in clinical workflows, documentation standards, electronic medical records, and patient care protocols.
- Developed extensive knowledge of spinal anatomy, musculoskeletal disorders, orthopedic conditions, interventional pain management, and advanced medical terminology.
Kids Supervisor / Events Coordinator
Lifetime
Eagan, MN
03.2021 - 05.2022
- Supervised the daily operations of the Kids Academy department, ensuring a safe, organized, and engaging environment while delivering an exceptional member experience.
- Led and coached team members by reinforcing company standards, safety protocols, and outstanding customer service, fostering a positive and collaborative team culture.
- Coordinated children's programming, birthday parties, special events, and daily activities while managing multiple priorities and schedules.
- Established strong relationships with members and families by proactively resolving concerns and delivering personalized support, contributing to enhanced member satisfaction and loyalty.
- Maintained compliance with safety policies, cleanliness standards, licensing requirements, and operational procedures to ensure a secure and welcoming environment.
- Collaborated with club leadership and cross-functional departments to support efficient daily operations and enhance the overall member experience.
- Facilitated staffing, onboarding, scheduling, and development of team members to ensure consistent operations and adequate coverage during peak business hours.
Floor Manager
Ocean Grill
Avila Beach, CA
05.2020 - 12.2020
- Oversaw daily front-of-house operations, ensuring exceptional customer service and smooth restaurant operations in a fast-paced environment.
- Trained, coached, and supervised staff while scheduling shifts to maintain high performance standards and foster a collaborative team culture.
- Resolved customer concerns effectively, consistently delivering positive guest experiences and enhancing customer satisfaction.
- Ensured compliance with all health, safety, sanitation, and company operating standards.
- Served as the primary resource for troubleshooting point-of-sale (POS) system issues while training staff on system functionality and best practices.
Life Enrichment Director
The Villages
San Luis Obispo, California
03.2010 - 03.2020
- Managed the daily operations of the Life Enrichment Department within a large independent senior living community, ensuring exceptional resident experiences, operational efficiency, and high-quality service delivery.
- Recruited, interviewed, hired, trained, coached, mentored, and evaluated department employees, building a collaborative and high-performing team.
- Supervised a team of six employees, including two direct-report assistants and four transportation drivers, while overseeing transportation services and coordinating daily departmental operations.
- Managed employee onboarding, scheduling, performance evaluations, and professional development to foster accountability, teamwork, and continuous improvement.
- Planned and executed large-scale resident programs, educational seminars, special events, and community engagement initiatives that enhanced resident quality of life.
- Developed and implemented operational systems and processes that improved organization, communication, workflow efficiency, and overall department effectiveness.
- Collaborated with executive leadership and cross-functional departments to streamline operations, strengthen communication, and elevate resident satisfaction.
- Resolved resident and family concerns with professionalism, empathy, and exceptional customer service while building lasting relationships and maintaining a positive community environment.
Real Estate Agent
The Real Estate Company
San Luis Obispo
07.2011 - 12.2015
- Guided buyers through property tours while educating them on market trends, neighborhoods, pricing, and investment opportunities to support informed purchasing decisions.
- Negotiated purchase agreements, lease contracts, offers, and counteroffers while advocating for clients' best interests and facilitating successful transactions.
- Managed all aspects of the transaction process, including escrow documentation, inspections, repairs, scheduling, and contract deadlines to ensure timely closings.
- Developed and implemented marketing strategies that promoted listings via online platforms, print publications, company events, and community outreach, enhancing visibility and attracting potential buyers.
- Generated new business through cold calling, networking, and relationship building, establishing a consistent sales pipeline and scheduling client appointments.
- Built lasting client relationships through exceptional communication and personalized customer service, leading to increased referrals and repeat business.
Education
Cuesta College
San Luis Obispo, CASkills
- Department Management
- Healthcare Operations
- Operational Leadership
- Team Leadership & Staff Development
- Hiring, Interviewing & Onboarding
- Business Development
- Scheduling & Workflow Management
- Process Improvement
- Cross-Functional Collaboration
- Patient Experience & Retention
- Patient Education
- Clinical Documentation
- Therapeutic Treatment Administration
- Spine & Musculoskeletal Anatomy
- Interventional Pain Knowledge
- Marketing & Community Outreach
- Presentation Development
- Conflict Resolution
- Microsoft Office Suite
- Google Workspace
Interests
Rock Climbing
Yoga
Camping
Hiking
Cooking
Timeline
Chiropractic Technician
White Chiropractic & Disc Centers of America
10.2025 - Current
Clinical Assistant / Medical Scribe
Twin Cities Orthopedics
06.2022 - 07.2025
Kids Supervisor / Events Coordinator
Lifetime
03.2021 - 05.2022
Floor Manager
Ocean Grill
05.2020 - 12.2020
Real Estate Agent
The Real Estate Company
07.2011 - 12.2015
Life Enrichment Director
The Villages
03.2010 - 03.2020
Cuesta College