Debbie Mattice
Boise,ID
Summary
As First Contact for Clients reaching out to the Company whether it be in person, email or phone, providing a warm welcoming atmosphere where customers genuinely feel taken care of by a friendly, knowledgeable professional who will take care of all there needs is primary goal for any role played as part of a company team .
Overview
4
4
years of professional experience
Work History
Account Manager
AlphaGraphics
08.2021 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric service to guarantee client satisfaction.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Mange over 50 daily email and phone call quote requests and orders responding in timely and professional fashion
- Actively participated in networking events within industry, expanding professional connections and generating leads.
- Met existing customers to review current services and expand sales opportunities.
- Promoted conversion of casual Walk-ins into customers through product knowledge and product solutions to meet customer needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Technical Support Representative
ContinuumGlobal
03.2020 - 08.2021
- Documented customer interactions in detail within case management system, ensuring comprehensive records were maintained for future reference.
- Helped streamline repair processes and update procedures for support action consistency.
- Improved customer satisfaction by providing timely and accurate technical support for various software applications and phone issues.
- Optimized client experiences, tailoring communication styles to individual customer needs.
- Patched software and installed new versions to eliminate security problems and protect data.
- Shepherded customers through ongoing or multifaceted technical struggles to research long-term solutions.
- Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
- Mentored less experienced team members to improve customer responses and work towards one-touch tickets.
- Diagnosed and troubleshot phones, software and network issues.
Education
High School Diploma -
Charter Oak High School
Covina, CA06.1985
Skills
Collaborating with designers
Sales expertise
Business Development
Sales tactics
Vendor Management
New account creation
Qualifying Leads
Project Management
Invoice balancing
Converting leads
Account Management
Account verification
Issue Resolution
Client Relationship Building
Customer rapport
Timeline
Account Manager
AlphaGraphics
08.2021 - Current
Technical Support Representative
ContinuumGlobal
03.2020 - 08.2021
High School Diploma -
Charter Oak High School